PayJoy *****ulent Account opened in my name

I have lodged a formal ***** and identity theft complaint regarding a PayJoy account that appears on my Experian credit profile. I discovered on 9 May 2026 that a PayJoy account was opened on 25 March 2026 using my identity details without my knowledge or consent. Facts: • I have never opened or app**** for any PayJoy account. • The account was allegedly opened in Cape Town, where I do not reside and have not conducted this transaction. • The *****ster appears to have used my old green barcoded ID book. • I have used a Smart ID card since 2014, and my current Smart ID reflecting my new surname was issued in January 2026. • I have already submitted an affidavit, a copy of my Smart ID, and a picture of holding my ID. Despite this, your team has failed to properly assist me and has refused to provide documents required by SAPS to open and investigate this ******** case.The police require:

1. An account statement/invoice showing the amount owing; 2. The address/location of the Mr Price store where the account was opened; 3. Supporting account opening documents used to approve this account.

They provided a customer rental agreement and ID copy, however: The ID photo is not mine • the agreement contains no proper initials on the pages; • it lacks valid signatures on the agreement pages; • the only “signature” appears to be a typed signature on the final page, which strongly indicates ***** and invalid consent.