PayJoy SA - Hidden Costs, Misleading Sale, Refused Cancellation

PayJoy SA - Hidden Costs, Misleading Sale, Refused Cancellation

I bought a phone through PayJoy at TotalSport 2 days ago. At no point was I told this was a rented phone or that I would pay more than double the cash price.

Cash price of the phone: R8,000 PayJoy total I’m now locked into: R17,700 Upfront paid already: R1,040 after being told to pay R1,859 within 7 days

I returned the phone today to TotalSport. No scratches, no damage, unused. The store manager was helpful, but PayJoy refused to cancel.

Before going to the store, I called PayJoy customer service. They said I must give 30 days notice AND still pay. I told them I never signed any form and no one told me this was a rental agreement. I was kept waiting over 2 hours for a call back that never came. They make the process impossible so you give up.

When you return the phone, you don’t get your money back. So I lose R1,040 for a phone I had for 2 days.

This is misleading. The total cost is hidden. No proper disclosure was done in store. I want this contract cancelled immediately and my R1,040 refunded.

PayJoy is taking advantage of people. Never buy anything from PayJoy - they double the amount and hide the information.