Parktown North Veterinary Clinic Greedy Vultures for your money

I am writing this note explaining the experience we have encountered since we have been at the vet. We have a 5 month old Jack Russel who we have been bringing to your rooms since he first felt ill . My fiancé could only praise you for how you are and how you have been treating the pets in your care . I was rest assured that we were at the right place , we had to bring him in for eating a rotten Hibiscus plant when he was 3 months from the garden , he had tummy aches, was lifeless and as it was my first baby I didn’t know what to do and I couldn’t see him suffer hence I brought him in. Dr Knowledge was the Dr on night shift on the 09 April 2019 . I was very disappointed at his approach towards us , he made us feel as if we took the flower and put it into Cisko’s mouth , the manner in which he questioned us was as if he was talking to children who had done something wrong. He could not tell us what to give Cisko to make him feel better even though we gave him all the symptoms. He insisted the only thing he could do is to keep Cisko overnight and monitor him and treat him for it. He wanted to see the vaccination card and also asked if it was legit .We told him we bought Cisko from a breeder and gave him the certificate. He insisted it was not legit it looked like it was forged. But my fiancé guaranteed him it was legit and we been to the persons home and he works with my fiancé. He just grinned. It being my first time, I left him because we I didn’t know how to help him. The next morning I was told to fetch him and he came with antibiotics and a probiotic which he had to complete. R2296.40 ( No Explanation as to what was wrong) On the 14 April Cisko was not well , he didn’t want to walk or runabout and usually he is up ,down ,in and out ,and everywhere getting up to mischief, I knew it was something but I just didn’t know what it was. Dr Knowledge seen him , he asked what happened , again questioned as if we did something wrong. I explained that it has something to do with his tummy as he would not eat and run about and is not himself , again keep him for observation .He told me the food I am feeding him is not of a god quality and I should feed the food you offer in the rooms. I went to collect him the next day and he was excited to come I asked the Dr the next morning (Dr Davids) what had happened to Cisko ,as they could not find anything I had to continue with his probiotic and antibiotic . I advised them that Cisko used to run up the stairs and was active , he now couldn’t use his 2 back legs to balance and would sit sideways, what had happened ( I have footage of this the day I collected him and taken him home ,on the day and called to say this is what was wrong only to be told, I don’t know but to monitor it ,as they didn’t drop him or anything , he was fine in the care. I took him to the vet that evening to make sure he was ok only to be told by Dr Knowledge he is fine his probably being naughty. R1890.58( No explanation as to what was wrong) Dr Knowledge insisted on giving Cisko his 1st injections as he did not think Cisko’s certificate was legit this was on one of the 2 visits after collecting Cisko. So we had to abide and let him do this. The 15th May Cisko went in for his Rabies and 2nd set of injections , we left and 2 hours later realised when my fiancé came home Cisko face was so swollen he could not even eat drink or see. We rushed him in back only to ask us what happened , was he stung by a bee? Then what did I fed him , I told them he only eats chunks but it wasn’t feeding time but they asked me if I was sure , seriously … of course why would I lie I am here to save him , again he had to spend the night but it was a safer option as he had allergies. I did ask what was the course they said it could only be something in the injections and they will make sure when he comes for the next one it will be a different brand because he has allergies. I asked if they could test and see what he was allergic to they say they cannot because it is to many tests so I will never know what he is allergic to. The injections were given by Dr Davids who is a much better person and can explain what he thinks is wrong . These were ok cases but the below one has made me decide to not come back , it is so heartbreaking. On the 31st July, I called in to say that Cisko ate some sunscreen from a tube. Dr Knowledge advised me that he couldn’t assist me unless I told him exactly how much he ate from the tube , I explained the that I cannot see inside the tube but it was still full and I don’t think it could be that much. He said he could not tell me anything until he knows how much he ate. So I felt it was still heavy and said he ate a bit. He said well you can just monitor him and see how he is , he could not recommend what to do or give him. Cisko got lifeless and was now drooling which made me worry so I rushed him in , he looked at him and Cisko was running about and peed and was a bit shaky , he told me he cannot advise me what to do and he can only keep him overnight for observation. So I asked him can he not give me anything , he asked me like what , he said it was like a car it runs out and you just refill it ( what does that even mean) besides you the vet you should have some idea of problems is this not what you studied. He even said, “then why did I bring him in in the first place”? If I don’t leave him and I come back I will pay another consultation fee and the fee for overnight. It seems like every time the only solution for treatment for anything is to stay overnight. He couldn’t recommend what I could give him . I had to waste my R600 only to be told he has to be monitored once again. I bought Diomec plus over the counter when at the rooms. This has left me no option but to go elsewhere where I need to feel welcome and feel like someone wants to help and not just make money. I didn’t want it this way but this is really sad to think you come for help only to be charged for nothing. I took Cisko home and prayed he recovered. Dr Knowledge does not seem to be authentic , he is not there for the love of animals . We need more Dr’s who have a passion for their jobs and try to be the best there is and if you don’t know read up.