Income First, Pet Welfare Second.

I will never again use and recommend all Pet Owners to stay away from Parktown North Veterinary Clinic 207 Jan Smuts Ave due to the following experience.

My elderly Jack Russel was attacked by a dog on Friday night 26 October and unfortunately I had no other option but to rush her to Parktown North Veterinary Clinic 207 Jan Smuts Ave, Dr Peter Baker's Practice.

Roxy was attended by a Dr Knowledge ( surname not given ) who from the outset stuck to the practice protocol of first generating income and secondly treating the injured pet.

I was very apprehensive to leave Roxy overnight and would have preferred to have waited for her to be treated as at no time during the examination and consultation had Dr Knowledge, his assistant or the receptionist Page manage to instill any confidence in me or show compassion.

I visited on Saturday morning and felt more uncomfortable, was not any more confident with the place or people and although Roxy seemed much better and I wanted to take her home they kept on insisting that she stay until Monday afternoon.

I discharged Roxy on Saturday afternoon as she was so much better. Either she made a remarkable recovery in the less than 20 hours since the attack or the reasons for the vet wanting to keep her hospitalized until Monday afternoon,were really exaggerated.

The fees charged are exorbitant when compared to other veterinary practices, there are hidden extra charges that are added in.

When they were asked for a estimate I was told that my R2000.00 admission fee would be deducted from the bill. The vet and receptionist were unable to give me an estimate on Friday night or at my first visit on Saturday.

There is a sign that says All Pets will be Groomed before leaving this Practice. this is a hidden R250.00 charge to your bill as there is no price on the sign.

One example is that was charged R130.00 for 30g TETRA EYE POWDER to use on the wounds which Retails for under R34.00 refer www.grfeeds.co.za

I called the practice to speak to Dr Peter Baker to discuss my concerns and was confronted by Katy Lander the practice manager who with her shocking attitude, condescending and aggressive nature tried to justify the practice overcharging by refusing to listening to my concerns and continued with her verbal denunciation, insults and criticism towards me which has served only to cause further negative feelings and anger. Katy Lander further falsely accused me of being the type of person who wants to keep a pet and want everything for free.

Please stay away from this practice who I feel are not able to show any compassion or instill confidence towards pet owners and who in my opinion have a primary objective to generate income with your pet welfare taking second place.