Delayed Parcel, Poor Tracking & Slow Escalation from Pargo

I am extremely disappointed with the service I’ve received from Pargo regarding a delayed parcel that still has not been located or delivered. The parcel exceeded the estimated delivery timeframe, and only after repeated follow-ups was the matter escalated for investigation. I was later informed that the courier team is “actively searching” for the parcel because recent scans could not determine its location.

As a seller, this situation has negatively affected both my business and my customer relationship. The lack of proactive communication and delayed escalation has been frustrating and stressful. There is still no clear resolution or confirmed update on where the parcel is.

I hope Pargo improves its tracking, escalation process, and communication with customers to prevent situations like this in future.