No ethics or following up on my incident.

I have been a client of Organic Zone for more than 8 years now. I have been shopping there for approximately 3k p/month worth. Recently I cracked a tooth on a burger piece of bone right down the middle. The cost of the removal and implant is outside my means. Jeanne ***ner or manager) offered me a R200 basket for compensation. I disputed this ridiculous offer and explained my expenses. I have already forked out over 10K for Professional Sedation Services and for the Maxillo-Facial & Oral Surgeon at Constantiaberg Mediclinic to remove the tooth which my dentist struggled to pull out, an unforeseen expense. The implant from the Maxillo-Facial & Oral Surgeon will also set me back another 12K. When I disputed this, she told me she had her insurance on the case which she WhatsApp'd me proof of. She also asked me for the date and proof of the incident, which I gave her. After that, she totally ghosted me. To this day, she unfortunately did not follow through and it seems she has also blocked me. Now I have no other recourse but to take the legal route. Ombudsman next. Court case next.