body care claims (car insurance

i have put a claim to Optimum Insurance concerning the body care policy in December 2019 until so far they have never assist me with anything. every time i call them they ask for my policy number and tell me that they will come back to me but they don't. they tell me that they are still investigating and they don't tell what are they investigating for 6 months. i told the consultants that was assisting me (Dipalesa) to give me my money as they are failing to stick to their terms of agreement, since then they drop my calls