Money wasted, time lost

We used Oncall SA to redo the tiling on our patio, the problem we were experiencing was that when it rained that water would pool in the middle.

OncallSA then sent out Dusty Moon to do the tiling, we were very clear from the start the we needed the new tiles to be put in at an angle that would force the water to drain off easily.

Dusty moon then came through to do the job and after 3 days were complete. The very evening that they had finished it started to rain, the water then pooled in the same spots, we photographed all of this. This was on Thursday, my wife immediately called Frikkie from Dusty Moon who said he would bring his guys back the next day to see what the problem was.

The following morning we called Frikkie and he said that his tiler had not arrived for work, my wife then called Oncallsa and they said they would get Frikkie to come out and assess. He came through on the Monday and took some photos with a level. We did a water test by pour water from a hose onto the tiles, it pool again, Frikkie then said that they would definitely need to repair the corner portion. He took photos that he would send to Oncallsa and they would make a final decision.

We didn't hear anything back from them so my wife sent through an email, they finally responded on the Wednesday afternoon, stating that the photos were inconclusive, and would need to send out a 3rd neutral party to assess. This could only take place the following week.

We were required to pay upfront before any of the work took place and this company has soon a shocking lack of accountability. We are most likely going to need to get someone else entirely to redo portions of the patio at our own expense.

Don't think that because you go through a company like Oncallsa that they can be held to account.