Ombudsman For Banking Services (obssa)

Based on recent customer reviews, Ombudsman For Banking Services (obssa) is the subject of significant frustration from complainants seeking recourse against South African banks. A recurring theme is unanswered emails, unresolved cases, and adjudicators allegedly siding with banks without genuine investigation. Customers consistently mention feeling unheard, citing prolonged delays, lack of feedback, and perceived bias. While some reviewers express hope that the office will intervene in disputes involving account holds, unauthorised debits, and lending issues, the overall tone reflects disappointment with the resolution process and impartiality.