TrustIndex
3.9
Score
Ranking
#178
in Government & Ombudsman Services
NPS Score
-100
Recommended: Unlikely
Apr '25 - Mar '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Capitec Incompetence unqualified agents
Good day I have had a terrible day trying to explain to 3 agents Ayanda, Then Andi & MpumiS about a PENDING amnt on my capitec app that must just be cancelled as I have cancelled the transaction with A TEMU merchant yesterday. I can give more info coz they Order is not despatched or Placed neither was the incorrect amount popped op and the R1 deals was no Longer available to me so I stopped the whole order and did not proceed with Both the Payment and the Order which seemed to be a ****, now a letter in Pdf form is requested from a merchant on Capetown to confirm the goods was not sent to me. Insane is an understatement really now, ehonis going to call Capetown om a 71 year old pensioner and the expectation is for me to deal with TEMU and then get the Pending money put back on. My account, All this got a lousy r150 to Capitec and much needed to a pensioner instead an agent calling from the bank if They want a letter to proof to them I got nothing from temu Doreen Davids 0791161803 55/06/20
1 reviews | Active since Jan 2020
Capitec Incompetence unqualified agents
Good day I have had a terrible day trying to explain to 3 agents Ayanda, Then Andi & MpumiS about a PENDING amnt on my capitec app that must just be cancelled as I have cancelled the transaction with A TEMU merchant yesterday. I can give more info coz they Order is not despatched or Placed neither was the incorrect amount popped op and the R1 deals was no Longer available to me so I stopped the whole order and did not proceed with Both the Payment and the Order which seemed to be a ****, now a letter in Pdf form is requested from a merchant on Capetown to confirm the goods was not sent to me. Insane is an understatement really now, ehonis going to call Capetown om a 71 year old pensioner and the expectation is for me to deal with TEMU and then get the Pending money put back on. My account, All this got a lousy r150 to Capitec and much needed to a pensioner instead an agent calling from the bank if They want a letter to proof to them I got nothing from temu Doreen Davids 0791161803 55/06/20
1 reviews | Active since Jan 2020
Standard bank
I did not get the assistance I needed from Standard Bank Easysell. I have written several emails but no response.
1 reviews | Active since Jan 2020
Standard bank
I did not get the assistance I needed from Standard Bank Easysell. I have written several emails but no response.
1 reviews | Active since Jan 2020
FNB unhold business account
ID number: 0005120540082 Case number:20253249456 Keamogetswe Matseoane I am writing to formally lodge a complaint regarding the ongoing hold on my FNB account, which has now persisted for 26 working days and on the 10th October will be 30 workings days without resolution or a clear timeline for completion. My account was placed on hold on 2 September 2025 following routine FNB compliance checks. I was advised that the matter had been referred to independent institutions for investigation and that FNB is unable to provide a conclusion date. Since then, I have fully cooperated, provided all requested supporting documents, and responded promptly to every query. Despite my consistent engagement and follow-ups, the hold remains in effect, and I have not received any meaningful progress updates from FNB. The continued restriction has caused significant operational and financial strain on my business, Infinity Prime / Sweet Treats Hub, which depends on this account for daily transactions and supplier payments. I respectfully request the Ombudsman’s assistance in: 1. Reviewing the extended delay in the release of my account. 2. Ensuring that FNB provides clear feedback or a justified timeline for resolution. 3. Facilitating the unblocking of my account should no valid reason remain for its continued restriction. Attached are copies of my correspondence with FNB, proof of submissions, and related documentation for your review. Thank you for your time and assistance in this matter. I look forward to your guidance and intervention to help reach a fair outcome. ⸻
1 reviews | Active since Jan 2020
FNB unhold business account
ID number: 0005120540082 Case number:20253249456 Keamogetswe Matseoane I am writing to formally lodge a complaint regarding the ongoing hold on my FNB account, which has now persisted for 26 working days and on the 10th October will be 30 workings days without resolution or a clear timeline for completion. My account was placed on hold on 2 September 2025 following routine FNB compliance checks. I was advised that the matter had been referred to independent institutions for investigation and that FNB is unable to provide a conclusion date. Since then, I have fully cooperated, provided all requested supporting documents, and responded promptly to every query. Despite my consistent engagement and follow-ups, the hold remains in effect, and I have not received any meaningful progress updates from FNB. The continued restriction has caused significant operational and financial strain on my business, Infinity Prime / Sweet Treats Hub, which depends on this account for daily transactions and supplier payments. I respectfully request the Ombudsman’s assistance in: 1. Reviewing the extended delay in the release of my account. 2. Ensuring that FNB provides clear feedback or a justified timeline for resolution. 3. Facilitating the unblocking of my account should no valid reason remain for its continued restriction. Attached are copies of my correspondence with FNB, proof of submissions, and related documentation for your review. Thank you for your time and assistance in this matter. I look forward to your guidance and intervention to help reach a fair outcome. ⸻
1 reviews | Active since Jan 2020
AFRICAN BANK
A loan was taken by ****mers using my details and they were threatening to take of my siblings and told me where she works and then I did comply,and the amount went into my account and I was threatened to withdraw money slowly and deposit it on different accounts. Now that I am facing this mess I have been trying to write emails to African bank no reply This guyz made me to pay the account installments as agreed on the contract for few months then I was left alone, I took my account to debt review because I could not afford to pay then I rescinded debt review then went back to debt review. So my issue is African bank is using this rude consultants who do not have supervisors and they tell me they are working from home but they are calling from head office at collection department. When I ask them to email me the original transcript and how was my account handed to collection.they are just being rude.please help with African Bank issue.i am not sure about their email also
1 reviews | Active since Jan 2020
AFRICAN BANK
A loan was taken by ****mers using my details and they were threatening to take of my siblings and told me where she works and then I did comply,and the amount went into my account and I was threatened to withdraw money slowly and deposit it on different accounts. Now that I am facing this mess I have been trying to write emails to African bank no reply This guyz made me to pay the account installments as agreed on the contract for few months then I was left alone, I took my account to debt review because I could not afford to pay then I rescinded debt review then went back to debt review. So my issue is African bank is using this rude consultants who do not have supervisors and they tell me they are working from home but they are calling from head office at collection department. When I ask them to email me the original transcript and how was my account handed to collection.they are just being rude.please help with African Bank issue.i am not sure about their email also
1 reviews | Active since Jan 2020
*****ING FROM THE POOR
Good day Re: Unauthorized debit Refer account numbers: • 9379484596 current savings account where salary is paid in • 588149749 cheque account, blocked with legal/ with arrangement 1. I have a standing arrangement to repay the outstanding debt on the current account namely 588149749, for R1 828,54 which I honor I pay timeously without exception This month I could not manage to do a transfer on my internet banking and referred the matter to ABSA complaints department Merentia van der Merwe and Liezel Harris (see below) assisted me and notified that I should make a payment to 405 808 3183 in name of “ABSA BANK RECOVERY SERVICES LTD” with the current account as a reference I did make this payment 22 August 2025 / yesterday (see proof of payment attached) 2. I noted this morning that a journal was processed debiting my savings account Authorized apparently by EK MPHELA according to a note on system dated 19 Aug “ 22/08/2025 JOERNAALDEBIET RCCS BOS JHB 25551,09- 1018,50 588149749 “ First of all, I don’t have any funds left for food ect,! All my debit orders including medical aid and insurance will be unpaid! I can’t contact EK Mphela and your arrangements is not operating on Saturdays but funds was debited late Friday tying my hands without communication. I was not informed of this debit by youre department This was not authorized by me I am honoring all my arrangement timeously and the payment of R1828 was only due on Monday the 25th. I made the payment in advance. I request a refund/ rectification with immediate effect and a confirmation that this will never happen again. Regards JAMES
1 reviews | Active since Jan 2020
*****ING FROM THE POOR
Good day Re: Unauthorized debit Refer account numbers: • 9379484596 current savings account where salary is paid in • 588149749 cheque account, blocked with legal/ with arrangement 1. I have a standing arrangement to repay the outstanding debt on the current account namely 588149749, for R1 828,54 which I honor I pay timeously without exception This month I could not manage to do a transfer on my internet banking and referred the matter to ABSA complaints department Merentia van der Merwe and Liezel Harris (see below) assisted me and notified that I should make a payment to 405 808 3183 in name of “ABSA BANK RECOVERY SERVICES LTD” with the current account as a reference I did make this payment 22 August 2025 / yesterday (see proof of payment attached) 2. I noted this morning that a journal was processed debiting my savings account Authorized apparently by EK MPHELA according to a note on system dated 19 Aug “ 22/08/2025 JOERNAALDEBIET RCCS BOS JHB 25551,09- 1018,50 588149749 “ First of all, I don’t have any funds left for food ect,! All my debit orders including medical aid and insurance will be unpaid! I can’t contact EK Mphela and your arrangements is not operating on Saturdays but funds was debited late Friday tying my hands without communication. I was not informed of this debit by youre department This was not authorized by me I am honoring all my arrangement timeously and the payment of R1828 was only due on Monday the 25th. I made the payment in advance. I request a refund/ rectification with immediate effect and a confirmation that this will never happen again. Regards JAMES
1 reviews | Active since Jan 2020
****e
A total waste of time. Partner in crime with the banks. Not even the decency to.hear your side of the story. Their heads up the banks butt. Pathetic spineless wimps unfit to clean toilets. Seen more intelligent life locked in cages at the zoo.
1 reviews | Active since Jan 2020
****e
A total waste of time. Partner in crime with the banks. Not even the decency to.hear your side of the story. Their heads up the banks butt. Pathetic spineless wimps unfit to clean toilets. Seen more intelligent life locked in cages at the zoo.
1 reviews | Active since Jan 2020
Another useless organization
Useless, biased sleeping partner of the banks.
1 reviews | Active since Jan 2020
Another useless organization
Useless, biased sleeping partner of the banks.