Unsatisfactory service

I am writing to formally raise my concern regarding the manner in which my complaints have been handled by your office.

On 18 February 2026, I lodged a complaint under reference number 202602-0182191. Despite following the proper process, I had to repeatedly call your office for feedback. Each time, I was informed that the person handling my case was unavailable, often “on lunch,” and no one returned my calls.

I also lodged another complaint under reference number 202602-0182278, which was not successful. The adjudicator, Penelope, referred me to the National Consumer Commission. Unfortunately, I struggled to register and log in to their system. When I contacted the Commission directly, I was told that my registration was visible on their side and that I should wait for an email confirming successful registration. To date, I have not received any such confirmation.

This experience leaves me questioning the effectiveness of lodging complaints through CGSO. The process feels unresponsive and ultimately provides no resolution to consumers who rely on your office for assistance.

I respectfully request that CGSO review the handling of my complaints, provide me with clear feedback on the above references, and ensure that consumers are not left without solutions after following the prescribed process.