Ombudsman CGSO
1.9|118 reviews
VW
Val W
1 reviews | Active since Member
20 Mar 2026, 14:13
Extremely Dissatisfied with CGSO Case Handling — Reference 202601-0179454
I wish to express my disappointment with the manner in which my case (Reference 202601-0179454) has been handled by the Consumer Goods and Services Ombud. I lodged a complaint against Hisense on 15 January 2026 regarding a faulty washing machine. On 13 February 2026, a technician was sent to my home to inspect the appliance. Since then, 64 days have passed without any update or feedback from the adjudicator assigned to my case.
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Replies (1)Ombudsman CGSO's replyOfficial
19 May 2026, 09:23Dear Val Warmberg,
Thank you for bringing your concerns to our attention. We sincerely apologise for the delay in communication regarding your complaint (Reference 202601-0179454). Our investigations took longer than anticipated due to the supplier’s non-compliance, and we regret the lack of updates provided during the process.We acknowledge your frustration and apologise for any inconvenience caused. Please note that your case has since been finalised and closed. We value your feedback, as it helps us improve our communication and service delivery.
Kind regards,
CGSO
Thank you for bringing your concerns to our attention. We sincerely apologise for the delay in communication regarding your complaint (Reference 202601-0179454). Our investigations took longer than anticipated due to the supplier’s non-compliance, and we regret the lack of updates provided during the process.We acknowledge your frustration and apologise for any inconvenience caused. Please note that your case has since been finalised and closed. We value your feedback, as it helps us improve our communication and service delivery.
Kind regards,
CGSO
Best regards,
Ombudsman CGSO's reply19 May 2026, 09:23
Official
Dear Val Warmberg,
Thank you for bringing your concerns to our attention. We sincerely apologise for the delay in communication regarding your complaint (Reference 202601-0179454). Our investigations took longer than anticipated due to the supplier’s non-compliance, and we regret the lack of updates provided during the process.We acknowledge your frustration and apologise for any inconvenience caused. Please note that your case has since been finalised and closed. We value your feedback, as it helps us improve our communication and service delivery.
Kind regards,
CGSO
Thank you for bringing your concerns to our attention. We sincerely apologise for the delay in communication regarding your complaint (Reference 202601-0179454). Our investigations took longer than anticipated due to the supplier’s non-compliance, and we regret the lack of updates provided during the process.We acknowledge your frustration and apologise for any inconvenience caused. Please note that your case has since been finalised and closed. We value your feedback, as it helps us improve our communication and service delivery.
Kind regards,
CGSO
Best regards,