Ombudsman Medical
Unclaimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Ombudsman Medical
Unclaimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ombudsman CGSO receives sharply divided feedback from consumers seeking dispute resolution. Satisfied consumers consistently mention successful interventions against retailers and suppliers, praising specific adjudicators for professionalism, friendliness and securing refunds or replacements. However, a recurring theme among dissatisfied consumers is poor communication, with complainants describing unanswered emails, missed callbacks, prolonged investigations stretching well beyond stated timeframes, and a perceived lack of urgency. Several reviewers express frustration that cases drift without status updates, leaving them feeling stranded between the ombud and the offending supplier.
Performance(last 12 months):
Review Distribution
3|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencekM
khanya M
1 reviews | Active since Jan 2020
19 Sept 2025, 06:23
Disappointed about the service delivery
I am writing to express my deep disappointment and frustration regarding the handling of my complaint about my grandfather's ill-treatment by healthcare professionals. It has been incredibly difficult to process not only the loss of my grandfather, but also the lack of empathy and accountability shown by those responsible for his care. Despite following the prescribed process and filing a formal complaint, the matter was closed without any satisfactory resolution. This has added significant emotional distress during an already painful time, as I feel that my concerns and the suffering of my grandfather were dismissed without proper consideration. The lack of empathy from medical professionals in South Africa, coupled with the closure of my complaint without any meaningful follow-up, has been heart-wrenching. It is beyond me why healthcare providers—whose very duty is to care for patients with dignity—seem to be allowed to operate without consequence when they fail in this fundamental responsibility. The impact this has had on my family is immeasurable. Not only are we grieving a loss, but we are also left feeling helpless, as if our voices and the well-being of our loved ones don’t matter. I implore you to reconsider the way complaints are handled and to take a more compassionate approach in ensuring that patients and their families receive the care and attention they deserve. It is my hope that by addressing this issue, we can prevent other families from experiencing the same kind of neglect and heartache that we have endured. Sincerely,
Helpful (0)
|Replies (0)kM
khanya M
1 reviews | Active since Jan 2020
19 Sept 2025, 06:23
Disappointed about the service delivery
I am writing to express my deep disappointment and frustration regarding the handling of my complaint about my grandfather's ill-treatment by healthcare professionals. It has been incredibly difficult to process not only the loss of my grandfather, but also the lack of empathy and accountability shown by those responsible for his care. Despite following the prescribed process and filing a formal complaint, the matter was closed without any satisfactory resolution. This has added significant emotional distress during an already painful time, as I feel that my concerns and the suffering of my grandfather were dismissed without proper consideration. The lack of empathy from medical professionals in South Africa, coupled with the closure of my complaint without any meaningful follow-up, has been heart-wrenching. It is beyond me why healthcare providers—whose very duty is to care for patients with dignity—seem to be allowed to operate without consequence when they fail in this fundamental responsibility. The impact this has had on my family is immeasurable. Not only are we grieving a loss, but we are also left feeling helpless, as if our voices and the well-being of our loved ones don’t matter. I implore you to reconsider the way complaints are handled and to take a more compassionate approach in ensuring that patients and their families receive the care and attention they deserve. It is my hope that by addressing this issue, we can prevent other families from experiencing the same kind of neglect and heartache that we have endured. Sincerely,
0
Replies (0)MG
Marizelle G
1 reviews | Active since Jan 2020
30 Jul 2025, 06:28
Great support and enforcer of law!
After trying to resolve an issue with my medical aid I had no choice but to report them to the ombudsman. I submitted all the required documents and within two weeks my case was presented for discussion and outcome. The ombudsman acknowledged my concerns and identified that my medical aid was indeed not acting according to regulations and our agreement. Thank you so much for truly listening and resolving the issue.
Helpful (0)
|Replies (0)MG
Marizelle G
1 reviews | Active since Jan 2020
30 Jul 2025, 06:28
Great support and enforcer of law!
After trying to resolve an issue with my medical aid I had no choice but to report them to the ombudsman. I submitted all the required documents and within two weeks my case was presented for discussion and outcome. The ombudsman acknowledged my concerns and identified that my medical aid was indeed not acting according to regulations and our agreement. Thank you so much for truly listening and resolving the issue.
0
Replies (0)