Altron Nu pay bad service

30 March I cancelled the service, Spoke to Nomcebo on 0870210776 30/03/2026 14:26:30 -30/03/2026 14:32:2505:56. Informed her that i would like to cancel the service. She confirmed cancelation on the line however April 24 01:41 there was a deduction of R189 and again 23 May at 01:26. Why when cancelation was confirmed in March. I intentionally asked for the consultants details because the first time i tried to cancel in February the consultant pretended not to hear me, while i was explaining she wanted to reprimand my frustration making it seem as if "because you accepted this service- you cant call and be frustrated about the service", the service offering itself was done in a way that said "you qualify for a loan of and my referral to old mutual will guarantee the loan" - i wont dwell much on this even though i believe there was some misrepresentation here. I demand a refund for the two months that they have deducted from my account. The embarrassment of trying to make a payment and then realizing the money left in the account is short. I am not able to cancel this debit order with Capitec and that also just ****es me off because the service has been cancelled. I actually want all the deductions to be refunded because the service was never used on my part.