NMI Mercedes Umhlanga
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
NMI Mercedes Umhlanga
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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V B
1 reviews | Active since Apr 2023
22 Oct 2025, 16:54
Parts return
Please be forewarned that MERCEDES UMHLANGA will not entertain returns on parts that is bought and paid for your vehicle specifically if that part is not a regular stock item. If MERCEDES SA is prepared to take the part back then only will they process a refund and this will require you paying between 10-20 % handling fees. So much for servicing an older model car with them in order to keep a Full Service History with Mercedes. The parts in question costs R 2400.00 incl. vat,was quoted 2hours labour @ R1700/ hour to have them fitted which is outrageous and now I cannot return them for a full refund. So much for servicing my vehicle with Mercedes since 2003 and they show 0 goodwill. Shame...........
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V B
1 reviews | Active since Apr 2023
22 Oct 2025, 16:54
Parts return
Please be forewarned that MERCEDES UMHLANGA will not entertain returns on parts that is bought and paid for your vehicle specifically if that part is not a regular stock item. If MERCEDES SA is prepared to take the part back then only will they process a refund and this will require you paying between 10-20 % handling fees. So much for servicing an older model car with them in order to keep a Full Service History with Mercedes. The parts in question costs R 2400.00 incl. vat,was quoted 2hours labour @ R1700/ hour to have them fitted which is outrageous and now I cannot return them for a full refund. So much for servicing my vehicle with Mercedes since 2003 and they show 0 goodwill. Shame...........
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shekhar S
1 reviews | Active since Mar 2019
9 Oct 2025, 14:58
Most ******** service from NMI mercedes Umhlanga
I called to get a price on a B5 service for my C180 Nobody there could give me a price. I spoke first to the reception, then transferred me to the service advisor who said I have to bring the car in to get a quote. So I have to drive 100kms each way just to get a quote, yet the book gives you a list of what needs to be done for a B5 service. I told her that I got a quote from another dealer over the phone, why can't they just give me a quote according to what is required and anything above that we can discuss. She couldnt answer and transferred me to another african guy in the workshop. He as well couldnt give me a quote. Said around 15k. I got quote from another dealer with a B5list for R6500. I questioned him, then he transferred me to another white lady who is just as dumb. She as well could not tell me what is in a simple B5 service and said around 18k. Different from what the guy in the workshop gave.These people at NMI merc umhlanga are the worst people to deal with. They haven't got a clue of how the service intervals work and what needs to be done on an A or B service.
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shekhar S
1 reviews | Active since Mar 2019
9 Oct 2025, 14:58
Most ******** service from NMI mercedes Umhlanga
I called to get a price on a B5 service for my C180 Nobody there could give me a price. I spoke first to the reception, then transferred me to the service advisor who said I have to bring the car in to get a quote. So I have to drive 100kms each way just to get a quote, yet the book gives you a list of what needs to be done for a B5 service. I told her that I got a quote from another dealer over the phone, why can't they just give me a quote according to what is required and anything above that we can discuss. She couldnt answer and transferred me to another african guy in the workshop. He as well couldnt give me a quote. Said around 15k. I got quote from another dealer with a B5list for R6500. I questioned him, then he transferred me to another white lady who is just as dumb. She as well could not tell me what is in a simple B5 service and said around 18k. Different from what the guy in the workshop gave.These people at NMI merc umhlanga are the worst people to deal with. They haven't got a clue of how the service intervals work and what needs to be done on an A or B service.
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