AVOID! Terrible Communication and Complete Disrespect for Customers' Time

If you value your time, money, and sanity, do yourself a favour and take your car anywhere else but here.

I took my car in after it broke down, specifically for a diagnostic report so I could process a claim with my gearbox warranty. I was promised the diagnostic would be done on day one. Instead, what followed was a masterclass in terrible customer service.

Here is exactly what you can expect from their service department:

Ignored Calls: It took 2 days and over 30 phone calls from my side to get an update. They do not answer their phones once they have your car.

Terrible Excuses: When I finally got hold of someone, they blamed a "delay with the diagnostic tool", a convenient excuse for just not doing the work.

Not Following Instructions: I explicitly asked for a diagnostic report only. Instead of doing the simple job requested, they wasted time trying to write up a full repair quote to get more money out of me.