My benefits withdrawal nightmare,nmg benefits

I regret the day my employer made me sign up with nmg,they don't communicate any process of your withdrawal, I had to fight tooth and nail to get my pension fund they always running way out of the SLA with no explanation, I have message from sars that I'm owing but they took money and they said it's for sars.now 11 days ago I app**** for my two pot savings they said money would be I my account in 10-12 days guess what,nothing is done to progress my claim, only when I called in I'm told the last payout is still in the system, IT didn't remove it so my pay out is still on stage 1 of 5 after 11 days,if I didn't call in it was not gonna be actioned.