Nivora
Unclaimed Business
|1.1|14 Reviews (last 12 months)|This business does not respond to reviews
Nivora
Unclaimed Business
|1.1
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Nivora is facing significant credibility and trust concerns from its customer base. A recurring theme is that customers feel misled by the website's presentation as a South African retailer, only to discover their orders are dispatched from China with extended delivery timelines. Customers consistently mention unanswered emails, missing order confirmations, and untraceable shipments. Where parcels do arrive, recipients frequently describe the products as poor quality or not matching the advertised description. A small number of customers acknowledged eventual delivery and intermittent email updates, but overall sentiment is overwhelmingly negative.
Performance(last 12 months):
Trustindex Rating
2.1NPS Score
-100Unlikely
TrustIndex
2.1
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|14 Reviews
Sep '25 - Aug '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Mar 2017
5 Jan 2026, 10:03
Cancelled order ignored, no communication, untrackable parcel – Nivora
I am extremely disappointed with my experience with Nivora. I placed an order on 26 December (Order #12961) and cancelled the order by email within approximately 30 minutes of placing it, which is within Nivora’s own stated one-hour cancellation window. Despite this, I received no response whatsoever to my cancellation email. Subsequently, I received a dispatch notice, even though the order had already been cancelled. I sent further follow-up emails, attaching proof of my original cancellation, and again received no response. To make matters worse: The website presents itself as a South African (.co.za) retailer, yet the payment reflected as an international transaction from Hong Kong, which was not clearly disclosed at checkout. The parcel is allegedly sent via 17Track, however when I attempt to track the shipment, the tracking number does not exist on the 17Track website. I have no way of confirming whether the parcel exists at all. I have attempted to resolve this matter in good faith. There has been zero communication, no refund, and no valid tracking information provided. This experience raises serious concerns about: *failure to honour stated cancellation policies, *lack of customer support, *misleading presentation as a local retailer, and *questionable shipping and tracking practices. I am simply requesting what I am entitled to: acknowledgement of my lawful cancellation and a full refund. At this point, I am left with no option but to warn other consumers and pursue further escalation if necessary.
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Anonymous
1 reviews | Active since Mar 2017
5 Jan 2026, 10:03
Cancelled order ignored, no communication, untrackable parcel – Nivora
I am extremely disappointed with my experience with Nivora. I placed an order on 26 December (Order #12961) and cancelled the order by email within approximately 30 minutes of placing it, which is within Nivora’s own stated one-hour cancellation window. Despite this, I received no response whatsoever to my cancellation email. Subsequently, I received a dispatch notice, even though the order had already been cancelled. I sent further follow-up emails, attaching proof of my original cancellation, and again received no response. To make matters worse: The website presents itself as a South African (.co.za) retailer, yet the payment reflected as an international transaction from Hong Kong, which was not clearly disclosed at checkout. The parcel is allegedly sent via 17Track, however when I attempt to track the shipment, the tracking number does not exist on the 17Track website. I have no way of confirming whether the parcel exists at all. I have attempted to resolve this matter in good faith. There has been zero communication, no refund, and no valid tracking information provided. This experience raises serious concerns about: *failure to honour stated cancellation policies, *lack of customer support, *misleading presentation as a local retailer, and *questionable shipping and tracking practices. I am simply requesting what I am entitled to: acknowledgement of my lawful cancellation and a full refund. At this point, I am left with no option but to warn other consumers and pursue further escalation if necessary.
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Replies (2)CD
Caron D
1 reviews | Active since Feb 2025
29 Dec 2025, 17:02
⭐ 0 stars – misleading, poor quality, and no documentation
I ordered from Nivora believing it to be a legitimate and trustworthy business. The product that arrived was poor quality and not as advertised, and clearly not worth the price paid. More concerning was the complete absence of any documentation. There was no invoice, no guarantee or warranty, no certification, no instructions, and no return paperwork included with the product. For a legitimate business — particularly one selling this type of product — this is unacceptable and raises serious concerns about credibility and compliance. The product itself felt cheap and substandard, despite being presented as a quality item on the website. This does not align with how the product is marketed. Customer service has been unresponsive and evasive, with no clear escalation process and no meaningful assistance provided when concerns were raised. I am still pursuing a full refund. Based on my experience and the volume of similar complaints, I would strongly caution others to avoid this company.
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Caron D
1 reviews | Active since Feb 2025
29 Dec 2025, 17:02
⭐ 0 stars – misleading, poor quality, and no documentation
I ordered from Nivora believing it to be a legitimate and trustworthy business. The product that arrived was poor quality and not as advertised, and clearly not worth the price paid. More concerning was the complete absence of any documentation. There was no invoice, no guarantee or warranty, no certification, no instructions, and no return paperwork included with the product. For a legitimate business — particularly one selling this type of product — this is unacceptable and raises serious concerns about credibility and compliance. The product itself felt cheap and substandard, despite being presented as a quality item on the website. This does not align with how the product is marketed. Customer service has been unresponsive and evasive, with no clear escalation process and no meaningful assistance provided when concerns were raised. I am still pursuing a full refund. Based on my experience and the volume of similar complaints, I would strongly caution others to avoid this company.
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Hein
1 reviews | Active since May 2022
29 Dec 2025, 11:51
********* advertising as local brand
Claims to be "a trusted South African brand" but this is front website. All items are simply ordered and shipped from China. No local stocking, manufacturing or support. We Paid express shipping and got a tracking number for Chinese courier waiting for weeks for delivery.
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Hein
1 reviews | Active since May 2022
29 Dec 2025, 11:51
********* advertising as local brand
Claims to be "a trusted South African brand" but this is front website. All items are simply ordered and shipped from China. No local stocking, manufacturing or support. We Paid express shipping and got a tracking number for Chinese courier waiting for weeks for delivery.
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Taskeen W
1 reviews | Active since Nov 2022
18 Dec 2025, 16:29
Big bad red Flag
Please don't order from them. You won't receive your order. I placed an order, got a tracking number and that's it. You won't get a response after that. You can follow up and send emails but will get no response. All of us got ****med!
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Taskeen W
1 reviews | Active since Nov 2022
18 Dec 2025, 16:29
Big bad red Flag
Please don't order from them. You won't receive your order. I placed an order, got a tracking number and that's it. You won't get a response after that. You can follow up and send emails but will get no response. All of us got ****med!
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