

Nivea
Based on recent customer reviews, Nivea receives mixed feedback from South African consumers. Satisfied customers consistently mention gentle and nourishing skincare, effective face creams that deliver a noticeable glow, and reliable roll-on deodorants that avoid stains. However, a recurring theme among dissatisfied customers involves skin irritation, rashes, and breakouts after using lotions and body care ranges, alongside complaints that deodorants fail to deliver promised long-hour protection. Customers also frequently express frustration with the customer service experience, citing slow responses, unresolved complaints, and perceived dismissiveness when reporting product faults.
TrustIndex
2.9
NPS Score
-38
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Nivea receives mixed feedback from South African consumers. Satisfied customers consistently mention gentle and nourishing skincare, effective face creams that deliver a noticeable glow, and reliable roll-on deodorants that avoid stains. However, a recurring theme among dissatisfied customers involves skin irritation, rashes, and breakouts after using lotions and body care ranges, alongside complaints that deodorants fail to deliver promised long-hour protection. Customers also frequently express frustration with the customer service experience, citing slow responses, unresolved complaints, and perceived dismissiveness when reporting product faults.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTry adjusting your filters to see more results.
Nivea has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. Hellopeter has tracked Nivea across 111 total reviews. How is the TrustIndex calculated? →
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.