Nivea
Claimed Business
AI Review Summary
Based on recent customer reviews, Nivea receives mixed feedback from South African consumers. Satisfied customers consistently mention gentle and nourishing skincare, effective face creams that deliver a noticeable glow, and reliable roll-on deodorants that avoid stains. However, a recurring theme among dissatisfied customers involves skin irritation, rashes, and breakouts after using lotions and body care ranges, alongside complaints that deodorants fail to deliver promised long-hour protection. Customers also frequently express frustration with the customer service experience, citing slow responses, unresolved complaints, and perceived dismissiveness when reporting product faults.
Performance(last 12 months):
Trustindex Rating
2.9TrustIndex
2.9
Review Distribution
2.2|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 12:31
Complete lack of respect for their consumers
I filled a complaint with the customer interaction team where the pump mechanism on their lotion did not work. Received this arrogant response, “While the pump mechanism is incomplete, the product itself remains perfectly safe and effective to use by un*****ing the cap.” The product is designed to be used with the pump mechanism, show some respect for your consumers! Last time I will buy any of your poorly made products.
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Anonymous
1 reviews | Active since Jan 2020
10 Apr 2026, 12:31
Complete lack of respect for their consumers
I filled a complaint with the customer interaction team where the pump mechanism on their lotion did not work. Received this arrogant response, “While the pump mechanism is incomplete, the product itself remains perfectly safe and effective to use by un*****ing the cap.” The product is designed to be used with the pump mechanism, show some respect for your consumers! Last time I will buy any of your poorly made products.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 09:49
Nivea antiperspirants for men 72hr
Nivea antiperspirants for men very bad quality we bought it at CLICKS in Vosloorus and Nivea as a company they don't want to compensate without me filling in a questionnaire even after sending them in image of what it has done to my mom's armpits..skin irritation with some sores,a questionnaire which they sent via email.i don't have the money to go print fill it in and resend,they should be thoughtful especially when the problem it's their products,I have sent all 3 products pictures as instructed but they don't care.busy going back and fourth with e-mails m tired now.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 09:49
Nivea antiperspirants for men 72hr
Nivea antiperspirants for men very bad quality we bought it at CLICKS in Vosloorus and Nivea as a company they don't want to compensate without me filling in a questionnaire even after sending them in image of what it has done to my mom's armpits..skin irritation with some sores,a questionnaire which they sent via email.i don't have the money to go print fill it in and resend,they should be thoughtful especially when the problem it's their products,I have sent all 3 products pictures as instructed but they don't care.busy going back and fourth with e-mails m tired now.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 09:49
Nivea deodorants is not 72hour protection
I started using nivea deodorant for woman but then i kept on having smelly armpits I changed to men thinking that with nivea men the scent would be stronger but no my armpits are just the same the nivea 72 hour protection deodorant is not doing the things after 5 hours you smell like you never took a bath for days👎👎
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 09:49
Nivea deodorants is not 72hour protection
I started using nivea deodorant for woman but then i kept on having smelly armpits I changed to men thinking that with nivea men the scent would be stronger but no my armpits are just the same the nivea 72 hour protection deodorant is not doing the things after 5 hours you smell like you never took a bath for days👎👎
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Anonymous
1 reviews | Active since Jan 2020
17 Jan 2026, 18:26
Dissapointed
I bought the new Nivea range the Whip ,the Cleansing Foam and the Liquid refiner hoping that it would do what it says it would do ..it made my skin break out ,caused hyper***mentation and marks on my skin..It literally burnt my skin and I am struggling to get it back to how healthy it was before
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Anonymous
1 reviews | Active since Jan 2020
17 Jan 2026, 18:26
Dissapointed
I bought the new Nivea range the Whip ,the Cleansing Foam and the Liquid refiner hoping that it would do what it says it would do ..it made my skin break out ,caused hyper***mentation and marks on my skin..It literally burnt my skin and I am struggling to get it back to how healthy it was before
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Anonymous
1 reviews | Active since Jan 2020
3 Jan 2026, 20:50
Nivea is cruel for skin
I always buy nivea roll on in bulks from clicks... Those 3 for 72rands. I think 3 or 4 months ago i developed rash but i thought it will fade away but instead its now a burning sensation and my underarms are dark and unpleasant to look at .. sies 😡😡
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Anonymous
1 reviews | Active since Jan 2020
3 Jan 2026, 20:50
Nivea is cruel for skin
I always buy nivea roll on in bulks from clicks... Those 3 for 72rands. I think 3 or 4 months ago i developed rash but i thought it will fade away but instead its now a burning sensation and my underarms are dark and unpleasant to look at .. sies 😡😡
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