Unfair and misleading

Very disappointed with the service. I paid R28,500 and was never clearly told that if I did not submit my IELTS results within 12 months, I would later be charged a R14,250 re-activation fee. I stayed in contact with the consultant and kept him updated, but this was never mentioned. Only when I returned to continue the process was I told to pay extra. This lack of transparency feels unfair and misleading.