NNA wonderful services beware!

Complaint from a Broker: I would like to understand why the vehicle was not removed from my client’s name immediately. This oversight is entirely unacceptable. My client was shocked and understandably distressed to discover that they are now liable for a fine associated with a vehicle that no longer belongs to them.

It is my expectation that the individual responsible for processing the de-registration—whose negligence has caused this situation—takes full responsibility for the resulting fine. Incidents of this nature reflect extremely poorly on both insurers and brokers and are precisely the type of service failures that regulatory bodies such as the FSCA aim to prevent.

This type of complaint and many other verbal complaints directed at Brokers and received by administrators, underline that in my experience once New National is dissatisfied with an administrator's claim ratio, their actions towards administrators causes complaints like the above and administrators and Brokers to have clients leave their services.