Extremely Disappointing Customer Experience from Netflorist – Lack of Response

I am writing to formally express my dissatisfaction with the service I have received from Netflorist. As a Standard Bank UCount Rewards customer, I redeemed two R500 Netflorist vouchers in anticipation of purchasing birthday gifts for my wife in April. After selecting the items she wanted on your website, I attempted to complete the payment using the vouchers and settle the balance via card. However, I repeatedly encountered an “invalid voucher number” error. I initially attempted the transaction again on 22 April, only to receive the same error message. Subsequently, I contacted your support team via email (orders@netflorist), clearly outlining the issue and requesting assistance. When I did not receive a response, I followed up again on 24 April. To date, I have received no reply, no acknowledgement, and no assistance whatsoever. This level of service is completely unacceptable. As a result, I was forced to purchase my wife’s birthday gift elsewhere. It is now over a month later, and the complete lack of response from your customer service team is, frankly, astonishing and deeply disappointing. I expected far better from a company of Netflorist’s reputation. At a minimum, I would have appreciated a timely acknowledgement and support in resolving the voucher issue. I trust this matter will be taken seriously and addressed as a matter of urgency.