Netcareplus Gap Cover - Don't take gap cover with this company

Pathetic - Do not take out this gap cover - they do not cover your gap claims as advertised. I am paying a large monthly subscription to Netcareplus Gap cover. I have submitted over 10 claims. On the one claim I received an email requesting more information. When I rep**** asking them what exact information they require - No response. On all the other claims - no response. I have phoned their customer call centre umteen times - the call centre people that are on the other end each time the call is disconnected, nobody bothers to call you back and the call centre agents are not fully trained and cannot answer any queries effectively or professionally. Pathetic service and pathetic company to try and deal with.