Trust fund not Found... Trust fund run around

To be honest they deserve no stars at all. lets start with their signature email "wow" there is a whole typo there! If you do not follow up they wont send any communication. sent a claim request and it was confirmed on the 20th of March, sent a follow up email only to be told that claim was only sent for approval today 2nd of April. These people don't deserve to be dealing with our trust funds if they are working like this. There are so many south African graduates who are desperately looking for jobs and can work with patience of customers and render customer service, than to be dealing with Lungile who hangs up phones for clients, Supervisors or team leader who knocks off early and leave Rebecca to work unsupervised, when you ask for management they tell you that " They have knocked off, please send an email or I will let them call you back " Absa needs to rethink or re-structure how they work especially with trust funds these are peoples monies they are dealing with, people have needs. Great reason to remove the trust with them