National financial ombud scheme South Africa (NFO)
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DG
Douglas G
1 reviews | Active since Member
24 May 2026, 13:57
NFO Failure To Conduct A Complete Investigation and Biasness
After 8 Months of the matter referred made a ruling without contacting the informant and failed to tell Old Mutual to contact the informant for clarification and evidence at their disposure. It was completely biased and unfair.
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Replies (2)DG
Douglas G's updateReviewer Update
25 May 2026, 13:34NFO today send email to reappoint the same oumbud sisipho who she failed to handle the case, to deal with appeal.How can a person correct her own misconduct? I formal send a objection to that nonsense.
DG
Douglas G's update25 May 2026, 13:34
Reviewer Update
NFO today send email to reappoint the same oumbud sisipho who she failed to handle the case, to deal with appeal.How can a person correct her own misconduct? I formal send a objection to that nonsense.
National financial ombud scheme South Africa (NFO)'s replyOfficial
26 May 2026, 11:30Dear Mr. Gwambe,
Thank you for bringing your concerns to our attention.
We acknowledge receipt of the feedback you shared on HelloPeter.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
We appreciate your patience while we work through the necessary steps.
Kind regards,
Thank you for bringing your concerns to our attention.
We acknowledge receipt of the feedback you shared on HelloPeter.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
We appreciate your patience while we work through the necessary steps.
Kind regards,
Best regards,
National financial ombud scheme South Africa (NFO)'s reply26 May 2026, 11:30
Official
Dear Mr. Gwambe,
Thank you for bringing your concerns to our attention.
We acknowledge receipt of the feedback you shared on HelloPeter.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
We appreciate your patience while we work through the necessary steps.
Kind regards,
Thank you for bringing your concerns to our attention.
We acknowledge receipt of the feedback you shared on HelloPeter.
Please note that your matter has been referred to the relevant team for review.
You will receive further communication from our office once the allocated adjudicator has assessed the information and is ready to engage with you.
We appreciate your patience while we work through the necessary steps.
Kind regards,
Best regards,