Pathetic

I lodged a complaint against Airbnb in early January 2026. The NCC subsequently referred me to the Ombudsman. Two months later, the Ombudsman informed me that I needed to provide the NCC with a letter confirming that no resolution could be reached with Airbnb.

I sent this letter to Mr. Nicolas Malatji on 18 March 2026 and have followed up several times since then. To date, I have not received any response.

This delay is unacceptable. I kindly request that this matter be assigned to a competent staff member who can provide timely attention and resolution.