WORST SERVICE EVER!!!

12 January 2026 I was contacted by ICTS Tracing Services regarding possible funds that I had with the NBCEI.

I was informed that should submit the required documentation in order to claim the funds that is still left with the NBCEI - and that the claim process will take between 8 to 12 weeks.

On the 11th of April 2026 I contacted the ICTS to follow-up on the claim, but was referred back to the NBCEI.

I contacted the NBCEI to do a follow-up, but was in formed that something was wrong with the claim, and they had to cancel the claim on their end and resubmit again, but they don't even know how to cancel the claim on their system, so I will just have to wait until the first week of May 2026 in order to resubmit the claim.

When I asked if I will have to wait another 8 to 12 weeks after resubmitting the claim, the service agent couldn't even give me a straight answer.

Their service is extremely poor, when you do follow ups, the ICTS refers you to the NBCEI. When you follow up with the NBCEI they refer you to the ICTS.

Who are we actually dealing with here??? How can a "National Bargaining Council" not have answers or solutions???