MYSURE Underwriting Managers
Verified Business
|2.4|14 Reviews (last 12 months)|Responds in 312h 22m
MYSURE Underwriting Managers
Verified Business
|2.4
14 Reviews (last 12 months)
Responds in 312h 22m
AI Review Summary
Based on recent customer reviews, MYSURE Underwriting Managers receives sharply divided feedback, with the dominant narrative centred on dissatisfaction around mechanical warranty claims. Customers consistently mention claim rejections, citing reasons such as alleged service non-compliance, wear and tear, or driving technique, and a recurring theme is frustration with desk-based assessments and perceived shifting justifications. On the positive side, some clients highlight smooth claim handling and praise individual consultants like Selma for attentive, helpful service. However, the overarching sentiment reflects eroded trust, with several customers escalating matters to ombudsman bodies.
Performance(last 12 months):
TrustIndex
2.7
Ranking
#101
in Insurance
Reply Time
312h 22m
Review Distribution
2.4|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 14:08
Thank you Ms Gladys Tlou for an exceptional service
Thank you Ms Gladys Tlou for an exceptional service. She’s kindhearted and yet professional m, We need more people like you in this industry. Please allow me to give you your flowers while you’re still breathing ❤️❤️❤️. Thank you so much for helping me with my claim.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 14:08
Thank you Ms Gladys Tlou for an exceptional service
Thank you Ms Gladys Tlou for an exceptional service. She’s kindhearted and yet professional m, We need more people like you in this industry. Please allow me to give you your flowers while you’re still breathing ❤️❤️❤️. Thank you so much for helping me with my claim.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 17:12
MYSURE refused to pay my claim and my car is at the workshop stripped because they wanted pictures of the parts to be replaced after that they told me they won't pay the claim
MYSURE refused to pay my claim and my car is at the workshop stripped because they wanted pictures of the parts to be replaced after that they told me they won't pay the claim. Bad service from MYSURE
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 17:12
MYSURE refused to pay my claim and my car is at the workshop stripped because they wanted pictures of the parts to be replaced after that they told me they won't pay the claim
MYSURE refused to pay my claim and my car is at the workshop stripped because they wanted pictures of the parts to be replaced after that they told me they won't pay the claim. Bad service from MYSURE
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 13:47
Mysure useless policy's refusing to pay out
I will never ever recommend someone taking out a two year warranty at MYSURE they very quick to take you're money but when you get engine trouble of a blown head gasket they look for reasons not to pay out you're claims even after a written report from a RMI approved mechanic they refuse and just reject the claim, and might I add they don't even send out an assessor out to inspect the engine in person only a desk assessment. No service at all thanks for nothing MYSURE. I'll never in my life take out a engine warrenty again as long as I live. Only a donkey bumps his head twice against the same pole. They even refuse to pay the towing out. So I would not recommend anyone taking out a warrenty cause you still end up paying from you're pocket now only with a warrenty your pay more cause they've taking you're money for a useless police ass well so R45000 and R18000 for a useless policy. So you better off not getting a warrenty cause you going to pay out of you're pocket in anyway.WTW
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 13:47
Mysure useless policy's refusing to pay out
I will never ever recommend someone taking out a two year warranty at MYSURE they very quick to take you're money but when you get engine trouble of a blown head gasket they look for reasons not to pay out you're claims even after a written report from a RMI approved mechanic they refuse and just reject the claim, and might I add they don't even send out an assessor out to inspect the engine in person only a desk assessment. No service at all thanks for nothing MYSURE. I'll never in my life take out a engine warrenty again as long as I live. Only a donkey bumps his head twice against the same pole. They even refuse to pay the towing out. So I would not recommend anyone taking out a warrenty cause you still end up paying from you're pocket now only with a warrenty your pay more cause they've taking you're money for a useless police ass well so R45000 and R18000 for a useless policy. So you better off not getting a warrenty cause you going to pay out of you're pocket in anyway.WTW
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 10:27
Mysure warranty ****
My name is Constantino Luvango, and my policy/reference number is MYEWS411631. I submitted a claim for vehicle damage due to Mechanical fault Despite multiple follow-ups, the response from your team was excessively delayed, which I believe was intentional and employed ********* tactics to prolong the process. This delay forced me to repair the vehicle myself out of necessity, incurring personal expenses. Subsequently, when I informed your team of the self-repairs, the claim was deemed invalid. I find this approach to be misleading and akin to ****-like practices, as it appears designed to avoid payout by encouraging policyholders to act independently and then using that as grounds for rejection. This experience has been highly frustrating and has eroded my trust in MySure Insurance. if you need mechanical warranty avoid mysure.
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 10:27
Mysure warranty ****
My name is Constantino Luvango, and my policy/reference number is MYEWS411631. I submitted a claim for vehicle damage due to Mechanical fault Despite multiple follow-ups, the response from your team was excessively delayed, which I believe was intentional and employed ********* tactics to prolong the process. This delay forced me to repair the vehicle myself out of necessity, incurring personal expenses. Subsequently, when I informed your team of the self-repairs, the claim was deemed invalid. I find this approach to be misleading and akin to ****-like practices, as it appears designed to avoid payout by encouraging policyholders to act independently and then using that as grounds for rejection. This experience has been highly frustrating and has eroded my trust in MySure Insurance. if you need mechanical warranty avoid mysure.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 15:10
Warning: Mechanical Warranty That Rejects Claims on Technicalities
I purchased a mechanical warranty from MYSURE Underwriting Managers after buying a second-hand vehicle that was already out of factory warranty, expecting protection against major mechanical failures. When my Volkswagen Jetta suffered a clutch failure, I submitted a claim, provided photos, and retained the failed parts. The vehicle was repaired urgently because it is required for daily work and family transport. MYSURE rejected the claim, citing: Repairs done without prior authorization Alleged late submission Claiming the failure was due to “driving technique” or misuse In my experience, once a vehicle is out of factory warranty, almost any failure can be labelled as wear and tear, misuse, or poor driving, making it extremely difficult for consumers to ever successfully claim — even when they have paid for warranty cover. This creates the impression that the warranty offers limited real protection when you actually need it, leaving customers to carry the full financial burden of repairs. The matter has now been escalated to the FAIS Ombudsman and other consumer protection bodies due to concerns about fairness and claims handling. My advice to other consumers: If you are buying a mechanical warranty for a second-hand vehicle, be very cautious, read the fine print in detail, and don’t assume the warranty will cover failures — as exclusions and technicalities may leave you paying out of pocket.
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 15:10
Warning: Mechanical Warranty That Rejects Claims on Technicalities
I purchased a mechanical warranty from MYSURE Underwriting Managers after buying a second-hand vehicle that was already out of factory warranty, expecting protection against major mechanical failures. When my Volkswagen Jetta suffered a clutch failure, I submitted a claim, provided photos, and retained the failed parts. The vehicle was repaired urgently because it is required for daily work and family transport. MYSURE rejected the claim, citing: Repairs done without prior authorization Alleged late submission Claiming the failure was due to “driving technique” or misuse In my experience, once a vehicle is out of factory warranty, almost any failure can be labelled as wear and tear, misuse, or poor driving, making it extremely difficult for consumers to ever successfully claim — even when they have paid for warranty cover. This creates the impression that the warranty offers limited real protection when you actually need it, leaving customers to carry the full financial burden of repairs. The matter has now been escalated to the FAIS Ombudsman and other consumer protection bodies due to concerns about fairness and claims handling. My advice to other consumers: If you are buying a mechanical warranty for a second-hand vehicle, be very cautious, read the fine print in detail, and don’t assume the warranty will cover failures — as exclusions and technicalities may leave you paying out of pocket.
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:54
Complaint: Warranty Claim Rejected Despite Normal Wear and Tear
I am extremely disappointed with my experience with this warranty provider. I took out a vehicle warranty in good faith, expecting coverage for mechanical failures caused by normal wear and tear. At no point was my vehicle inspected when the warranty was issued, nor was I informed of any concerns regarding the catalytic converter (CAT). When my vehicle’s turbo failed due to normal wear and tear on a high-mileage vehicle, my claim was rejected. I consulted a qualified turbo specialist, who confirmed in writing that it is standard industry practice to remove or replace the CAT when a turbo is damaged, particularly on vehicles with higher mileage. This professional assessment was shared with the warranty provider but was disregarded. The reason for the turbo failure was clearly linked to the vehicle’s mileage and not to abuse, negligence, or modifications. I also confirmed that no modifications were made to the vehicle after I purchased it. It is concerning that a warranty can be sold without an inspection, yet claims are later declined based on conditions the client was never made aware of upfront. This approach places the customer at a clear disadvantage. I believe this matter has been handled unfairly and does not align with reasonable customer service expectations. I am requesting that this claim be reviewed properly, taking into account expert opinion and the circumstances under which the warranty was issued. I hope this complaint leads to a fair resolution.
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Anonymous
1 reviews | Active since Jan 2020
4 Feb 2026, 07:54
Complaint: Warranty Claim Rejected Despite Normal Wear and Tear
I am extremely disappointed with my experience with this warranty provider. I took out a vehicle warranty in good faith, expecting coverage for mechanical failures caused by normal wear and tear. At no point was my vehicle inspected when the warranty was issued, nor was I informed of any concerns regarding the catalytic converter (CAT). When my vehicle’s turbo failed due to normal wear and tear on a high-mileage vehicle, my claim was rejected. I consulted a qualified turbo specialist, who confirmed in writing that it is standard industry practice to remove or replace the CAT when a turbo is damaged, particularly on vehicles with higher mileage. This professional assessment was shared with the warranty provider but was disregarded. The reason for the turbo failure was clearly linked to the vehicle’s mileage and not to abuse, negligence, or modifications. I also confirmed that no modifications were made to the vehicle after I purchased it. It is concerning that a warranty can be sold without an inspection, yet claims are later declined based on conditions the client was never made aware of upfront. This approach places the customer at a clear disadvantage. I believe this matter has been handled unfairly and does not align with reasonable customer service expectations. I am requesting that this claim be reviewed properly, taking into account expert opinion and the circumstances under which the warranty was issued. I hope this complaint leads to a fair resolution.
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 12:27
MySure ridiculous claim rejection
I extended the warranty with MySure in May 2024 and also purchased a service plan with My Sure in October 2024 for my vehicle. That’s after the original service plan which was valid for 5 years or 100 000 km expired as well as the vehicle warranty. I have consistently serviced my vehicle timeously in accordance with the requirement of 15 000km or 12 months, whichever occurs first. In or around April 2025, a notification appeared on the dashboard indicating, “vehicle electronics faulty. Please contact workshop”. I contacted MySure and was instructed to take the vehicle to an RMI-approved workshop for diagnosis. I comp**** and the workshop submitted a repair quotation to MySure for approval. To my surprise, MySure rejected the claim, alleging non-compliance with the manufacture’s service specifications. MySure did not quote any clause from the “manufacture’s service specifications” referred to, nor provide any supporting documentation to that effect, but reject my claim. I have submitted my vehicle's complete service history to MySure, but still, rejected my claim. I have engaged in various correspondence with MySure in attempts to obtain approval for the gearbox repair and/or to get my claim amicably resolved. To date, and despite providing all documentation, MySure has consistently refused to properly consider and approve my claim.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 12:27
MySure ridiculous claim rejection
I extended the warranty with MySure in May 2024 and also purchased a service plan with My Sure in October 2024 for my vehicle. That’s after the original service plan which was valid for 5 years or 100 000 km expired as well as the vehicle warranty. I have consistently serviced my vehicle timeously in accordance with the requirement of 15 000km or 12 months, whichever occurs first. In or around April 2025, a notification appeared on the dashboard indicating, “vehicle electronics faulty. Please contact workshop”. I contacted MySure and was instructed to take the vehicle to an RMI-approved workshop for diagnosis. I comp**** and the workshop submitted a repair quotation to MySure for approval. To my surprise, MySure rejected the claim, alleging non-compliance with the manufacture’s service specifications. MySure did not quote any clause from the “manufacture’s service specifications” referred to, nor provide any supporting documentation to that effect, but reject my claim. I have submitted my vehicle's complete service history to MySure, but still, rejected my claim. I have engaged in various correspondence with MySure in attempts to obtain approval for the gearbox repair and/or to get my claim amicably resolved. To date, and despite providing all documentation, MySure has consistently refused to properly consider and approve my claim.
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