

MyCiti
Based on recent customer reviews, MyCiti is facing significant dissatisfaction from commuters who rely on the service for daily travel. A recurring theme is buses arriving late or failing to show up, particularly on routes between Omuramba and Adderley and on weekends. Customers consistently mention rude drivers and unhelpful staff, poor crowd control at hubs like the Civic Centre, and unresolved refund or points claims. Concerns about hygiene, including pest sightings on buses, and difficulties reaching customer service further compound a sense that fares paid do not match the service delivered.
TrustIndex
2.1
Based on recent customer reviews, MyCiti is facing significant dissatisfaction from commuters who rely on the service for daily travel. A recurring theme is buses arriving late or failing to show up, particularly on routes between Omuramba and Adderley and on weekends. Customers consistently mention rude drivers and unhelpful staff, poor crowd control at hubs like the Civic Centre, and unresolved refund or points claims. Concerns about hygiene, including pest sightings on buses, and difficulties reaching customer service further compound a sense that fares paid do not match the service delivered.
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MyCiti has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked MyCiti across 199 total reviews. How is the TrustIndex calculated? →
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