Murambi House

Murambi House

I placed my husband here, as the place he was in before Faircape Health in Noordhoek was unsatisfactory.

What a welcome. Within 2 minutes of our arrival with a deeply distressed patient, Murambi swung into action. Two highly professional male nurses, carer, Manageress, Receptionist and Dietician were most attentive. Having been used to indifference all round, we were overwhelmed.

Beautiful room, clean and immaculate. Carers in immaculate uniforms, wheeling residents around, most attentive, people sitting in the garden, others who were not so well (mentally) were very gently guided back to certain areas. Clayton their male nurse walking around talking to and assessing the residents. Having been used to seeing several carers slumped on sofas with two residents watching TV, (At Faircape Health) whilst others like my husband were calling and mostly ignored, this was a most refreshing change.

Right from the day I wrote to them, the responses, the kindness, the caring attitude from Receptionist, the Nurses (most professional) the Carers (most professional) to the Accounts Department. All this was a very happy and pleasant change for me. After a year and a half, I came back home completely relaxed.

Each time I visit, the same care is apparent. Carer and Nurse give me a detailed report on this progress. Clean water and equipment near his bed, cushions placed between his legs to support his legs, a soft toy in his hand to prevent it closing up further, a record of when and in what position he was turned in bed to prevent bed sores, twenty-four-hour care as in intensive care.

On each visit we opened his cupboard, it was kept immaculately, neat and tidy, not like the previous place with a dirty glass, no water, keeping the cupboard tidy was the responsibility of the family visiting.

Accounting was perfect, No gross inaccurate overcharging. No confusion in the accounts department. Each and every person knew their job well and I was never pushed around from one person to the next without results.

I wish to Thank the Management, Nurses, Carers and all who work there, please keep this up, it is so good to see well trained qualified staff who care for the residents and do not just look upon it as a job.

Well done!!!!!