Multi Furniture and Appliances
3.7|243 reviews
IW
Isabel W
1 reviews | Active since Member
15 May 2026, 08:40
Damaged goods no assistance
I bought a univa oven and hob from MFA in January this year. The oven stopped working last week. I've reported it hoping to get urgent assistance but now a week later, I'm still chasing them for assistance. I need them to send someone to fix my stove or replace it. It's still new. They want a serial number. How can I give them that when the stove is built into the cupboard? I'm wasting R100s on air time trying to sort this out. Can someone please help me?Order #356453] (January 20, 2026)... Univa - Black Undercounter Oven with Black Hob - U336B SKU: U336B I don't have the invoice. I only have the emails showing that the stove was being delivered to me. I'm desperate guys. MFA should have a copy of the invoice because it's not that old only 4 months ago. I need help please! I received a ticket number for reporting the issue on Monday, also no response even though they promised to call me within 2 hours!
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Replies (1)Multi Furniture and Appliances's replyOfficial
26 May 2026, 08:44Good day,
Thank you for bringing this to our attention, and we sincerely apologise for the delay and frustration you experienced. We acknowledge that we should have responded faster and handled your warranty query with more urgency, especially considering the product was still new.
We also understand the difficulty around accessing the serial number on a built-in appliance, and we apologise for the inconvenience this caused. Your concerns were valid, and we appreciate you allowing us the opportunity to step in and assist.
We are grateful that the matter has since been resolved and truly appreciate you updating your review to 5 stars. Thank you for giving MFA the chance to correct the issue. Your feedback helps us improve our after-sales service and customer support process going forward.
Kind regards,
MFA Team
Thank you for bringing this to our attention, and we sincerely apologise for the delay and frustration you experienced. We acknowledge that we should have responded faster and handled your warranty query with more urgency, especially considering the product was still new.
We also understand the difficulty around accessing the serial number on a built-in appliance, and we apologise for the inconvenience this caused. Your concerns were valid, and we appreciate you allowing us the opportunity to step in and assist.
We are grateful that the matter has since been resolved and truly appreciate you updating your review to 5 stars. Thank you for giving MFA the chance to correct the issue. Your feedback helps us improve our after-sales service and customer support process going forward.
Kind regards,
MFA Team
Best regards,
Multi Furniture and Appliances's reply26 May 2026, 08:44
Official
Good day,
Thank you for bringing this to our attention, and we sincerely apologise for the delay and frustration you experienced. We acknowledge that we should have responded faster and handled your warranty query with more urgency, especially considering the product was still new.
We also understand the difficulty around accessing the serial number on a built-in appliance, and we apologise for the inconvenience this caused. Your concerns were valid, and we appreciate you allowing us the opportunity to step in and assist.
We are grateful that the matter has since been resolved and truly appreciate you updating your review to 5 stars. Thank you for giving MFA the chance to correct the issue. Your feedback helps us improve our after-sales service and customer support process going forward.
Kind regards,
MFA Team
Thank you for bringing this to our attention, and we sincerely apologise for the delay and frustration you experienced. We acknowledge that we should have responded faster and handled your warranty query with more urgency, especially considering the product was still new.
We also understand the difficulty around accessing the serial number on a built-in appliance, and we apologise for the inconvenience this caused. Your concerns were valid, and we appreciate you allowing us the opportunity to step in and assist.
We are grateful that the matter has since been resolved and truly appreciate you updating your review to 5 stars. Thank you for giving MFA the chance to correct the issue. Your feedback helps us improve our after-sales service and customer support process going forward.
Kind regards,
MFA Team
Best regards,