Mtn Mobile Money
Unclaimed Business
|1.2|25 Reviews (last 12 months)|This business does not respond to reviews
Mtn Mobile Money
Unclaimed Business
|1.2
25 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Mtn Mobile Money is facing significant dissatisfaction from its user base, with customers consistently reporting unresolved transaction issues, missing funds, and failed cash-in or withdrawal voucher generation. A recurring theme is the inability to reach supervisors or receive meaningful escalation, with agents reportedly transferring calls, dropping lines, or providing repetitive scripted responses. Customers frequently mention extended waiting periods stretching well beyond promised resolution timelines, and several express concerns about accountability when funds appear stuck between bank accounts and the MoMo wallet. Loyalty sentiment from longer term subscribers does occasionally surface.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-100Unlikely
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|25 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Mtn Mobile Money
Recent reviews (25)
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