Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MSD Consulting delivers strong individual consultant experiences, with named staff members like Lizelle, Mishkah, Britney, Sylvia, and Zulfah consistently praised for patience, professionalism, and going the extra mile. However, a recurring pattern of communication breakdowns, billing errors including unauthorized debits after account closure, and delays in clearance certificate processing significantly undermines the overall customer experience.
Top Strengths:
- •Customer Service & Professional Guidance: Named consultants are consistently praised for patience, friendliness, and exceptional dedication. Customers frequently describe individual agents as stars who go above and beyond to explain processes clearly.
TrustIndex
8.2
Score
Ranking
#24
in Financial Services
NPS Score
15
Recommended: Likely
Apr '25 - Mar '26
Recent reviews (622)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I invested in an online platform that promised returns, but communication has been extremely poor and withdrawal requests remain unpaid
I invested in an online platform that promised returns, but communication has been extremely poor and withdrawal requests remain unpaid. This lack of response and failure to process payouts raises serious concerns about the company’s legitimacy. Please be cautious and avoid investing without proper verification. Contact Nation cyber security UK. *+ 4 4 74 6 5 2 8 55 8 4* watsapp
1 reviews | Active since Jan 2020
I invested in an online platform that promised returns, but communication has been extremely poor and withdrawal requests remain unpaid
I invested in an online platform that promised returns, but communication has been extremely poor and withdrawal requests remain unpaid. This lack of response and failure to process payouts raises serious concerns about the company’s legitimacy. Please be cautious and avoid investing without proper verification. Contact Nation cyber security UK. *+ 4 4 74 6 5 2 8 55 8 4* watsapp
1 reviews | Active since Jan 2020
Mary is always helpf...
Mary is always helpful and easy to talk to, every time we consult or enquirer she makes sure that all questions are answered.
1 reviews | Active since Jan 2020
Mary is always helpf...
Mary is always helpful and easy to talk to, every time we consult or enquirer she makes sure that all questions are answered.
1 reviews | Active since Jan 2020
Stay away. Stay far, far away.
I wish I could give them -1,000,000 stars. This is the worst service I have ever experienced. I was forced to go into debt review and ended up with them, but they failed to contact my creditors. As a result, I was debited by both them and my creditors. When I raised the issue, I was simply told there was nothing they could do about it. Communication was almost non-existent. After numerous attempts to get assistance, I eventually gave up and moved to Debt Rescue. Unfortunately, things only got worse. They refused to respond or provide any information, and completely ignored emails and phone calls from both myself and my new consultants. To make matters worse, after I had already left them, they attempted to send me a new mandate so they could continue debiting my account—claiming the previous mandate was no longer valid. The lack of communication is shocking, yet they still tried to take money from me. This level of unprofessionalism is unacceptable. To this day, they have not responded to my initial complaint. It honestly feels like they are taking money without delivering any service. There is a complete lack of humanity and respect for their clients. By the time someone enters debt review, they are already under immense stress and emotional strain—yet this company only adds to that burden instead of helping. Stay away. Stay far, far away.
1 reviews | Active since Jan 2020
Stay away. Stay far, far away.
I wish I could give them -1,000,000 stars. This is the worst service I have ever experienced. I was forced to go into debt review and ended up with them, but they failed to contact my creditors. As a result, I was debited by both them and my creditors. When I raised the issue, I was simply told there was nothing they could do about it. Communication was almost non-existent. After numerous attempts to get assistance, I eventually gave up and moved to Debt Rescue. Unfortunately, things only got worse. They refused to respond or provide any information, and completely ignored emails and phone calls from both myself and my new consultants. To make matters worse, after I had already left them, they attempted to send me a new mandate so they could continue debiting my account—claiming the previous mandate was no longer valid. The lack of communication is shocking, yet they still tried to take money from me. This level of unprofessionalism is unacceptable. To this day, they have not responded to my initial complaint. It honestly feels like they are taking money without delivering any service. There is a complete lack of humanity and respect for their clients. By the time someone enters debt review, they are already under immense stress and emotional strain—yet this company only adds to that burden instead of helping. Stay away. Stay far, far away.
1 reviews | Active since Jan 2020
Greateful for the service
Getting assistance with my debts from the MSD was a great choice, because I'm debt-free now. Mishkah also assisted me with my clearance certificate. I appreciate her efforts.
1 reviews | Active since Jan 2020
Greateful for the service
Getting assistance with my debts from the MSD was a great choice, because I'm debt-free now. Mishkah also assisted me with my clearance certificate. I appreciate her efforts.
1 reviews | Active since Jan 2020
they were every help...
they were every help just hope they will continue with they excellent work with other people whom are have the same problem I had
1 reviews | Active since Jan 2020
they were every help...
they were every help just hope they will continue with they excellent work with other people whom are have the same problem I had