MSD Consulting
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MSD Consulting receives strong praise for individual consultants who go above and beyond, particularly during clearance certificate processing and debt review guidance. However, customers consistently report serious issues around unauthorised debits, refund delays, missed creditor payments, and unresponsive communication after initial signup. Experiences are highly polarised, with named agents like Lizelle, Mishkah, Sylvia, and Zulfah praised while broader operational and compliance concerns persist.
TrustIndex
7.6
NPS Score
-8
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, MSD Consulting receives strong praise for individual consultants who go above and beyond, particularly during clearance certificate processing and debt review guidance. However, customers consistently report serious issues around unauthorised debits, refund delays, missed creditor payments, and unresponsive communication after initial signup. Experiences are highly polarised, with named agents like Lizelle, Mishkah, Sylvia, and Zulfah praised while broader operational and compliance concerns persist.
MSD Consulting's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name specific consultants such as Lizelle, Mishkah, Sylvia, Zulfah, Britney, and Sakeenah as exceptional, patient, and knowledgeable. Many describe agents going the extra mile, explaining processes clearly, and providing emotional reassurance during stressful debt review journeys.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
MSD Consulting was trustworthy and transparent throughout my debt review.
1 reviews | Active since May 2026
MSD Consulting was trustworthy and transparent throughout my debt review.
1 reviews | Active since May 2026
Dear Mrs/Ms Sa****a I am writing to express my appreciation for the outstanding service you provided regarding my clearance letter. After you stepped in, the matter was resolved in just *48 hours*. What stood out most was your professionalism and follow-through - you phoned me back personally and kept me updated via Whatsapp until it was done. Your responsiveness, clear communication, and commitment to actually solving the problem made a huge difference. It’s rare to experience that level of dedication, and I want to acknowledge it. Thank you for turning a frustrating situation around so quickly. I have no hesitation in rating your service as *excellent* and will recommend MSD Consulting to others. Kind regards, Martin Chiloane
1 reviews | Active since May 2026
Dear Mrs/Ms Sa****a I am writing to express my appreciation for the outstanding service you provided regarding my clearance letter. After you stepped in, the matter was resolved in just *48 hours*. What stood out most was your professionalism and follow-through - you phoned me back personally and kept me updated via Whatsapp until it was done. Your responsiveness, clear communication, and commitment to actually solving the problem made a huge difference. It’s rare to experience that level of dedication, and I want to acknowledge it. Thank you for turning a frustrating situation around so quickly. I have no hesitation in rating your service as *excellent* and will recommend MSD Consulting to others. Kind regards, Martin Chiloane
1 reviews | Active since May 2026
A Lady my the name of Mary assisted me and in a very vulnerable situation for me, she assisted me with respect and kindness. If I could give her 100 stars, I would ! Thank you Mary
1 reviews | Active since May 2026
A Lady my the name of Mary assisted me and in a very vulnerable situation for me, she assisted me with respect and kindness. If I could give her 100 stars, I would ! Thank you Mary
The most common complaint about MSD Consulting, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring complaint is silence after signup. Customers report unanswered emails, ignored WhatsApp messages, dropped calls, and no callbacks for weeks or months. Many describe having to repeatedly chase updates and speak to different agents each time with no continuity.
MSD Consulting has a TrustIndex of 7.6 out of 10 on Hellopeter, based on 399 reviews in the last 12 months. They reply to 68% of negative reviews, typically within 28 hours 2 min. Hellopeter has tracked MSD Consulting across 1,816 total reviews. How is the TrustIndex calculated? →
