Worst service received

l was called by an agent to take out a "fabulous" service plan to suit my pocket. l have had this plan since early 2025 and took my vehicle for service with no hassles. I called an agent to say that my service was done but my odometer was 182k but the service was authorised and stamped by the dealership for 215k km's, I was told due to previous owners reasons; that is why this was app****. l took my vehicle in today for service and was told they dont service over 225 000km's. The vehicle is currently on 201k km's. What is this service plan for? l have not had a service this year; why am l being declined when l pay for this. l wish l could cancel this with immediate effect. Not the dealership nor the Administrators has the courtesy to call customers to just "check up" on next service. Please listen to my last recording call; when your agent said l could take my vehicle in to the dealership for servie. l am a woman (not a mechanic) ; l thought the next would be on 225 000 as per the book and administrators authorising on 215 000. Now you dont hear from them but the debit order is in place as it has always been. No customer service whatsoever!