Pathetic is an understatement!

If I could rate this department in minus - I would. I have sat for over 2 hours waiting for service, while watching the staff laugh at videos on their phones. Then just as one gets optimistic, they grab their bags and go on break. I have watched multiple people leave without being helped since they have sat for hours without service. This has wasted my time and my money. I have a video of the only staff member who is able to assist, with her head buried in her arms, without anyone in front of her being helped - while people just sit hopelessly waiting for some sort of assistance. Pathetic to say the least! These are government staff - it makes sense why our country is going backwards when this is the level of staff employed by our government!