Montego Pet Nutrition
Verified Business
|1.7|6 Reviews (last 12 months)|Responds in 130h 59m
Montego Pet Nutrition
Verified Business
|1.7
6 Reviews (last 12 months)
Responds in 130h 59m
Performance(last 12 months):
TrustIndex
0
Ranking
#386
in Retail
Reply Time
130h 59m
Review Distribution
1.7|6 Reviews
Jul '25 - Jun '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 12:03
Dangerous Quality Issues & Poor After-Sales Support
I am extremely disappointed with both the quality of Montego’s Cosmic Kitty treats and their subsequent customer service. I purchased a bag of Cosmic Kitty chewy treats from Paardevlei Petshop on 31 December 2025, only to find they had a revolting, strong plastic smell and were covered in a strange white substance. My cats, thankfully, had the sense to refuse them. While the store was helpful enough to exchange them for a "normal" looking bag, the fact that a product with a 2026 expiry date could be in that state is a major safety concern. I reached out to Montego to make them aware of this potentially dangerous batch. While they initially engaged, the follow-up has been abysmal. After being promised a delivery (presumably a replacement or gesture of goodwill), I have been left waiting. When I followed up on the delay, I was told it was a courier issue, but there has been no proactive communication or resolution since. It is one thing to have a manufacturing slip-up; it is another to fail so poorly at customer recovery when a pet’s health could have been at risk. I expected much better from a brand like Montego
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Anonymous
1 reviews | Active since Jan 2020
18 Feb 2026, 12:03
Dangerous Quality Issues & Poor After-Sales Support
I am extremely disappointed with both the quality of Montego’s Cosmic Kitty treats and their subsequent customer service. I purchased a bag of Cosmic Kitty chewy treats from Paardevlei Petshop on 31 December 2025, only to find they had a revolting, strong plastic smell and were covered in a strange white substance. My cats, thankfully, had the sense to refuse them. While the store was helpful enough to exchange them for a "normal" looking bag, the fact that a product with a 2026 expiry date could be in that state is a major safety concern. I reached out to Montego to make them aware of this potentially dangerous batch. While they initially engaged, the follow-up has been abysmal. After being promised a delivery (presumably a replacement or gesture of goodwill), I have been left waiting. When I followed up on the delay, I was told it was a courier issue, but there has been no proactive communication or resolution since. It is one thing to have a manufacturing slip-up; it is another to fail so poorly at customer recovery when a pet’s health could have been at risk. I expected much better from a brand like Montego
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 08:12
Silk Worm infested puppy food.
I purchased a bag of Puppy food and kept it stored in a clean plastic tub that is always sealed, yesterday I noticed worms throughout the food, there is no way the contamination happened in my house so it must be a bad batch from your factory, I am horrified that my puppy has been eating that and now I had to spend more money on a replacement bag. I have been a loyal customer for many years with my other dog but this is making me wonder if I need to change them both. I have pictures of the worms all wiggling around in the tub!!
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Anonymous
1 reviews | Active since Jan 2020
14 Jan 2026, 08:12
Silk Worm infested puppy food.
I purchased a bag of Puppy food and kept it stored in a clean plastic tub that is always sealed, yesterday I noticed worms throughout the food, there is no way the contamination happened in my house so it must be a bad batch from your factory, I am horrified that my puppy has been eating that and now I had to spend more money on a replacement bag. I have been a loyal customer for many years with my other dog but this is making me wonder if I need to change them both. I have pictures of the worms all wiggling around in the tub!!
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2025, 14:01
Montego Pet Nutrition is the BEST for product and support!
Absolutely AMAZING customer service and support from Montego after I sent through a query via their website. I had an email response back within minutes and then a follow-up PHONE CALL from their wonderful Colleen, who gave me very trusted advice. They definitely have a very loyal customer for life! Thank you and keep up the wonderful customer support! It certainly gives fur baby parents a lot of confidence in your excellent products. No wonder Montego comes so highly recommended by so many - we got onto it by doing a lot of research on the internet where they came out tops for quality and value. Very PROUDLY South African, for sure!!! YaY for Montego and happy fur babies and their parents! Thank you, Montego and Colleen!
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Anonymous
1 reviews | Active since Jan 2020
17 Dec 2025, 14:01
Montego Pet Nutrition is the BEST for product and support!
Absolutely AMAZING customer service and support from Montego after I sent through a query via their website. I had an email response back within minutes and then a follow-up PHONE CALL from their wonderful Colleen, who gave me very trusted advice. They definitely have a very loyal customer for life! Thank you and keep up the wonderful customer support! It certainly gives fur baby parents a lot of confidence in your excellent products. No wonder Montego comes so highly recommended by so many - we got onto it by doing a lot of research on the internet where they came out tops for quality and value. Very PROUDLY South African, for sure!!! YaY for Montego and happy fur babies and their parents! Thank you, Montego and Colleen!
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2025, 12:33
Bags O Wags
Bags o Wags the bacon flavor not bacon flavor anymore the smell is like old Peanut butter and the sticks color is different. The are sticky and stuck to each other. My dogs don't want to eat it any more and getting sick of it.
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2025, 12:33
Bags O Wags
Bags o Wags the bacon flavor not bacon flavor anymore the smell is like old Peanut butter and the sticks color is different. The are sticky and stuck to each other. My dogs don't want to eat it any more and getting sick of it.
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Anonymous
1 reviews | Active since Jan 2020
2 Jun 2025, 06:06
Montego - worm food.
I buy a bag Montego Karoo per month for my JR's. The last portion of the previous bag was old and full of worms. I always empty the bag into a sealed plastic container. The container is always washed and dried first before the fresh pellets are placed in it. I complained to Montego with pictures. 'Colleen' reacted and asked for more info. A 'bribe' in the form of a 'troetel sakkie' - whatever that is, was offered. I provided the offer and declined the 'bribe' I never heard from Montego again. I have to go thru the whole schlepp of changing dog food again. NEVER BUY MONTEGO, THEY DONT CARE ABOUT THE WELFARE OF YOUR DOG!!🤬🤬🤬
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Anonymous
1 reviews | Active since Jan 2020
2 Jun 2025, 06:06
Montego - worm food.
I buy a bag Montego Karoo per month for my JR's. The last portion of the previous bag was old and full of worms. I always empty the bag into a sealed plastic container. The container is always washed and dried first before the fresh pellets are placed in it. I complained to Montego with pictures. 'Colleen' reacted and asked for more info. A 'bribe' in the form of a 'troetel sakkie' - whatever that is, was offered. I provided the offer and declined the 'bribe' I never heard from Montego again. I have to go thru the whole schlepp of changing dog food again. NEVER BUY MONTEGO, THEY DONT CARE ABOUT THE WELFARE OF YOUR DOG!!🤬🤬🤬
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2025, 17:50
Bad smell, dogs refuse to eat Montego Classic
Good day, I bought a 10kg bag of Montego Classic at Absolute Pets Bell Air about 2 days ago. The food has a pungent fungal smell. My dogs initially reluctantly ate some of it but are now refusing their food. One of them has an upset tummy. I have emailed the barcode and Date coding. Please check if the food is safe for consumption. I would also like to request a refund, I am happy to return the food.
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Anonymous
1 reviews | Active since Jan 2020
24 Feb 2025, 17:50
Bad smell, dogs refuse to eat Montego Classic
Good day, I bought a 10kg bag of Montego Classic at Absolute Pets Bell Air about 2 days ago. The food has a pungent fungal smell. My dogs initially reluctantly ate some of it but are now refusing their food. One of them has an upset tummy. I have emailed the barcode and Date coding. Please check if the food is safe for consumption. I would also like to request a refund, I am happy to return the food.
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