Monaco Auto Services
2.8|5 reviews
DS
Dean S
1 reviews | Active since Member
23 May 2016, 14:31
Aggressive owner
<p>I stopped to view 2nd hand cars at Concorde Cars which shares a premises with the above business and a Shell Garage. The premises is confusing and on noticing a Renault Clio, decided to view it. It was open, thus I opened the door to check the mileage. An honest mistake. The owner of Monaco Auto Spares came storming out, used aggressive language and ordered me to get my car off his premises. I was aghast as my honest perception was that the car was on sale and that the 2 businesses Concorde and Monaco, were inked as they both involve vehicles and are literally on top of one another. Mr Paul Toscana's (owner of Monaco Auto Spares) rude and aggressive behaviour was totally uncalled for.</p> <p> </p> <p>I would like to thank Gavin, the owner of Concorde and Walleed, who works for Concorde for apologizing on behalf of Toscana and putting the situation in perspective and assisting me very kindly. </p>
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Replies (1)Monaco Auto Services's replyOfficial
24 May 2016, 05:39I am the aforesaid owner of Monaco Auto, I appreciate that you made a mistake but how you made this mistake is beyond me as the vehicle was parked half inside my workshop, hence it was unlocked. There were also no "For sale" or "Concorde Cars" signs or pricing on the vehicle to indicate that it would be for sale.
The car was dirty outside and inside was full of my kids toys, books, used tissues etc and as the vehicle was not on Concorde's lot with all the other vehicles (that are priced for sale), but right by an open mechanic workshop roller door, why did you not step inside to ask if the vehicle was for sale and if you could have a look? It would be a common courtesy.
I must also add that we did not "order you to get your car off our premises", we asked you to remove your vehicle from our driveway as you had blocked it with your vehicle and we have to conduct business and move cars in and out of the workshop.
In the 18 years of running my business from this shop I have NEVER experienced this, someone who can not tell the difference between cars in the workshop and cars on Concorde's lot. I deny that I was verbally abusive. Aggressive yes, but let me ask you the question of "what would you do if you found a total stranger sitting and digging around inside your car?".
I am sure after a little bit of thought you would understand my point of view.
Best regards,
Monaco Auto Services's reply24 May 2016, 05:39
Official
I am the aforesaid owner of Monaco Auto, I appreciate that you made a mistake but how you made this mistake is beyond me as the vehicle was parked half inside my workshop, hence it was unlocked. There were also no "For sale" or "Concorde Cars" signs or pricing on the vehicle to indicate that it would be for sale.
The car was dirty outside and inside was full of my kids toys, books, used tissues etc and as the vehicle was not on Concorde's lot with all the other vehicles (that are priced for sale), but right by an open mechanic workshop roller door, why did you not step inside to ask if the vehicle was for sale and if you could have a look? It would be a common courtesy.
I must also add that we did not "order you to get your car off our premises", we asked you to remove your vehicle from our driveway as you had blocked it with your vehicle and we have to conduct business and move cars in and out of the workshop.
In the 18 years of running my business from this shop I have NEVER experienced this, someone who can not tell the difference between cars in the workshop and cars on Concorde's lot. I deny that I was verbally abusive. Aggressive yes, but let me ask you the question of "what would you do if you found a total stranger sitting and digging around inside your car?".
I am sure after a little bit of thought you would understand my point of view.
Best regards,