Mobicred
3.6|3,949 reviews
KP
Kotie P
1 reviews | Active since Member
27 May 2026, 07:05
Very bad customer service and support 🤬!!
My account was locked i have asked for assistance they said to wait 24 to 48 hours i will then receive a email .
I received the email i followed every step as showed and sayed in the email just to see that my account is still locked i then messaged them and they said i locked myself out of the account which i dont understand as i did all the steps as per email now i need to wait again for 24 to 48 hours this is ridiculous and very disappointing.
So when i receive my email again i will have to probably go through this for the 3rd time !!
The customer service is not great at all cause all they say is wait for the turnaround time the agents that is suppose yo help is Sisanda N and Thumekap i cannot believe this is the service you get just trying to unlock your account to start a application!!!
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Replies (2)KP
Kotie P's updateReviewer Update
27 May 2026, 14:22Hi i am very disappointed i did not ask anyone to cancel my application just update my banking details now when i logged in it said this your application was cancelled on your request this is unacceptable as I have been struggling with you guys for 3 days
KP
Kotie P's update27 May 2026, 14:22
Reviewer Update
Hi i am very disappointed i did not ask anyone to cancel my application just update my banking details now when i logged in it said this your application was cancelled on your request this is unacceptable as I have been struggling with you guys for 3 days
Mobicred's replyOfficial
28 May 2026, 13:54Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Best regards,
Mobicred's reply28 May 2026, 13:54
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Best regards,