Medical aid savings not refunded

WCA -Pt: Reduwaan Marthinus - reimbur*****t - Acc ********** . Hi, with regards to the above mentioned account. after many emails with Discovery and Nastashia at the Netcare Hospital in Milkpark. it is greatly unprofessional that Sandra in accounts has not bothered to refund the MSA with the balance of what was needed to be processed under WCA. The WCA papers were corrected within -24hrs and submitted/supplied to Xrays, all was ok by refunding the cash pay in but not my MSA. I have no feedback from anyone at Milpark or its Xray department including the Sandra person in accounts. My MSA refund would be greatly appreciated