Exam- Invigilator issues - worse experience

Dear Milpark, I am writing to formally raise my concern regarding the difficulties I experienced during my Corporate Financial planning examination. At 09:50, the exam platform had not yet opened, which caused a delay in starting. The exam only became accessible at 10:05, resulting in a 15‑minute late start. This delay was also added to by the invigilator’s check‑in process, which required additional time. During this period, I contacted the support team by phone and email, but unfortunately, I received no effective assistance. Although I attempted the check‑in process, I was eventually disconnected. When I reported this issue, I was advised to refresh the page repeatedly. Despite following these instructions, the invigilator application continued to request a code, which I communicated to the agent. However, this concern was disregarded, and I was instructed to proceed without the application being connected or recording. This situation left me extremely stressed and anxious, as I was losing valuable exam time. My primary concern is whether my exam will be marked, given that it was written without the invigilator application recording. I spent approximately 30 minutes attempting to resolve these technical issues, including contacting the Invigilator App support team via WhatsApp, who then referred me back to Milpark support. I am deeply concerned that such issues occurred at a reputable institution, as they significantly disrupted my examination experience. I kindly request that this matter be investigated and resolved urgently to ensure fairness and clarity regarding the marking of my exam. Thank you for your attention to this matter. I look forward to your prompt response.