When comparing client service between Volvo and MG, the difference is striking; there is simply no comparison.

I published a complaint against Volvo on 4 September 2025 with Hello Peter. I send the same complaint to Volvo SA on 4 September 2025. Within a few hours, I received an E-Mail from Volvo SA, “Please be assured that there have recently been significant changes within Volvo Car South Africa and our dealerships, and we have already observed positive improvements over the past few months. It is our hope that future interactions with the dealership will reflect these changes and help rebuild your trust in both the dealership and the Volvo brand.” No phone call, no curtesy vehicle, nothing. On Saturday 6 September 2025 roundabout 11H30, I contacted MG Roodepoort to enquire what time they close. Denzil, whom answered the phone, immediately offered to bring a demo vehicle to my premises in Randburg to test-drive the MG that I am interested in and within an hour they arrived at my residence notwithstanding that they close at 13H00 on a Saturday. I was very impressed with the MG as it has most of the feathers that my Volvo had and even some nifty feathers that I did not expect from a vehicle that is a quarter of the price of a Volvo. The off-finishing of the interior and bodywork compare in my opinion to that of Volvo and the handling of the vehicle is superb . MG contacted me on Monday and yesterday afternoon (Tuesday) I received my brand-new MG. MG Roodepoort did all the arrangements, finance, paperwork etc. telephonically, on WhatsApp and E-mail without me needed to go to their premises. MG further advised me that they will fit my numberplates and license disk at my premises once they received it and it won’t be necessary for me to drive to them for fitment.

It is my humble opinion that Volvo could learn oodles from MG on how to treat clients and deliver proper client services in their quest to improve their client relationship, as I did not notice or experienced the “significant changes within Volvo Cars” as they boast about in their mail to myself, on the contrary if there is “significant changes within Volvo Cars” How bad were their service and treatment toward clients prior to my experience?

Thank you Denzil from MG motors Roodepoort and your team. With service like this you will have a client for life.