Metro car sales

they think they are the ONLY perfect dealers, I bought my first car from them on 03/09/2013 to a very good salesman, and when I had to report the faults I was than asks whom I was assisted by, I mentioned the name and I was told that that person is no longer with them, than I convinced them that I do not want he vehicle anymore rather have to change it. well I did changed and I told Imraan the boss son that "I do not want a vehicle that has a balloon or residual payment" he was okay with that but guess what my after three months I received an sms from MFC to say that the vehicle has a 35% residual, when I asked him about this, he than said I am sorry that was the bank's decision. my question was why he did not mentioned to me prior to signing papers, why everything was a rush...rush..., It was not even easy for me to cancel the contract afterwards. disgusting services.