MELOMED TRAUMA UNIT TOKAI MANAGEMENT CUSTOMER SERVICE PATHETIC IN PROCESSING REFUNDS.

Good Morning Everyone, I trust that this email finds everyone well. I am disgusted at the pathetic service being offered by Melomed Trama unit refund department (Shahnaz Carolus).I came in with my wife on the 1 November 2025 for a shattered wrist for a second opinion,However the specialist where not available and I had to make an appointment on the monday.As such nothing could be done or offered by the trauma unit and they advised that the file needs to be closed and a refund given. For an entire month, I have listened to my wife call every day, almost 3 times each day, with this matter not being resolved for a refund of R 1800.As of this morning, apparently my wife's ID is required, to which Shahnaz has never sent an email, returned a single call for an entire month after countless messages being left. Either the whole trauma unit (Admin section) is 1 half of an idiot or merely thinks that this whole process is a joke. Perhaps Melomed should pull the call from ***, to listen to the smile in the voices of those being ambassadors for your business!I would like this matter resolved today or I will seek action via the ombudsman(OHSC) and other social media platforms. We eagerly await to see if a refund that has taken a month to process with an unavailable management team can be completed in a day.