Megamaster
Claimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Megamaster
Claimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-50Unlikely
NPS Score
-50
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Evelyn D
1 reviews | Active since Jun 2023
12 Feb 2026, 13:06
Megamaster Smoker started Rusting after 2 months.
We purchased our Megamaster through Onlinebraaishop in November 2024. Even though the smoker was standing under cover and we only used it 3 times, it started rusting after 2 months. I complained to Onlinebraaishop and they tried their best with Megamaster. My brother and his partner that did advertising for Megamaster even asked for help and submitted the photographs with no luck. The people from Onlinebraaishop eventually sent me feedback from Megamaster saying that we didn't follow the instructions properly even though we did. We are extremely disappointed.
Helpful (0)
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Evelyn D
1 reviews | Active since Jun 2023
12 Feb 2026, 13:06
Megamaster Smoker started Rusting after 2 months.
We purchased our Megamaster through Onlinebraaishop in November 2024. Even though the smoker was standing under cover and we only used it 3 times, it started rusting after 2 months. I complained to Onlinebraaishop and they tried their best with Megamaster. My brother and his partner that did advertising for Megamaster even asked for help and submitted the photographs with no luck. The people from Onlinebraaishop eventually sent me feedback from Megamaster saying that we didn't follow the instructions properly even though we did. We are extremely disappointed.
0
Replies (0)A
Anonymous
1 reviews | Active since Sept 2016
9 Dec 2025, 08:04
Megamaster Customer Service.
Originally this review was going to be a negative one, however one person turned it around 180 degrees. My megamaster 6 burner braai needed replacement burners and the original ones burnt out, but the type my braai uses are not available anywhere instore so I sent an email to Megamaster customer care to find out where I could get the correct burners. Despite the fact that I received an automated response saying I would be contacted shortly I waited 3 weeks without any response before I called the number on the web site, where I was cut off 3 times. At this stage I was angry and ready to tell everyone never to buy a megamaster product because spares are not available and customer service non existant. I then tried one last time an spoke to a lady by the name on Johanna Fontini who was friendly, helpful and was able to assist in a speedy, knowledgeable, efficient an professional manner which turned the experience around completely and restored my faith in the company despite the initial experience. In less than a week the new, and most importantly, correct, burners were delivered to my door. The professionalism and efficiency delivered by Johanna was enough for me to justify giving a 5 star rating for her service. Thank you Johanna.
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Anonymous
1 reviews | Active since Sept 2016
9 Dec 2025, 08:04
Megamaster Customer Service.
Originally this review was going to be a negative one, however one person turned it around 180 degrees. My megamaster 6 burner braai needed replacement burners and the original ones burnt out, but the type my braai uses are not available anywhere instore so I sent an email to Megamaster customer care to find out where I could get the correct burners. Despite the fact that I received an automated response saying I would be contacted shortly I waited 3 weeks without any response before I called the number on the web site, where I was cut off 3 times. At this stage I was angry and ready to tell everyone never to buy a megamaster product because spares are not available and customer service non existant. I then tried one last time an spoke to a lady by the name on Johanna Fontini who was friendly, helpful and was able to assist in a speedy, knowledgeable, efficient an professional manner which turned the experience around completely and restored my faith in the company despite the initial experience. In less than a week the new, and most importantly, correct, burners were delivered to my door. The professionalism and efficiency delivered by Johanna was enough for me to justify giving a 5 star rating for her service. Thank you Johanna.
0
Replies (0)