These people are refusing to give me a authorization for a procedure that needs to be done on Monday 25th /05 claiming I'm new on the scheme how come when I come from another scheme and have been on med aid consecutively for over five yrs besides I aske

These people are refusing to give me a authorization for a procedure that needs to be done on Monday 25th /05 claiming I'm new on the scheme how come when I come from another scheme and have been on med aid consecutively for over five yrs besides I asked when I joined if there are any joiner penalties and waiting periods that will be imposed the answer was yes. Since I was diagnosed on the 28th they just refuse to pay for pathology & consultations constantly giving my doctor a run around. In January I was denied doing a memmogram a simple preventative test, now thy are refusing to pay for my tests and consultations.What kind of a white collar **** are they actually running??