Money, Not Patient oreintated

Terrible, Money not people oriantated. I am going to paste the letter I wrote to Medop regarding their falure to reimburse my mom R11000 that she paid as a Co-payment when she bought a mobilitiy S****** from Medop. She returned it to them in less than a week, because it wasn't the right medical choice for her. They are now refusing to refund my mother the R11000, but they refunded Discovery Health all the money that they paid. Here follows the letter I wrote to MEDOP. "Hi

To whom it may concern,

I would appreciate it if you could please pay back the outstanding amount, Aprox R11000 that was her Cash Payment on the Mobility s****** that she returned.

My Mother told me that, you guys told her that she won't be able to get the outstanding amount of money back, because of services delivery, and delivery costs?

Firstly there is no, mention of these costs on any invoices that we recieved. She was planning to buy a wheelchair from you guys, and she went to specialists, at a neurological rehabilitation centre to do everything in place to be able to do just that.

An electronic wheelchair, and accessories are very expensive, therefore a rash, an uneducated, and a uninformed decision cannot be made.

I don't have to explain the fact that you are in direct contravention of the Consumer protection act. I don't think Discovery health will take kindly to the fact that one of their preferred suppliers wants to defraud, and disabled, quadriplegic, senior citizen from R11000, that isn't in any way owed to them.

Kind take note, that I will be giving MEDOP till monday to pay the money owed back to Christa de Kooker, or steps will be taken to ensure that the money is paid back in full. "