Mediwell Dainfern Square
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Mediwell Dainfern Square
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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MJ
Mariet J
1 reviews | Active since Nov 2023
2 Dec 2025, 04:10
Horrible service to attend with a sick child!
I had a horrible experience there yesterday, with a sick 3 year old while being 8 months pregnant. I booked an appointed with Dr. Geldenhuys at 10:00 and at 10:30 I have still not seen a doctor and other patients were pushed into his office before me. When I got up to leave, I was quickly ushered to a different doctor, Dr. Paulsen, which I did not request or make a booking with. I ended up leaving just after 11:00 with no diagnoses and a very sick and unhappy toddler. I tried to report to reception that I am now leaving since I cannot stay for over an hour with a sick child, as my bladder and back is already hurting, being pregnant and carrying a sick child from the nurses station and back to the Dr's office the whole time. No one looked up, tried to make eye contact or anything - it's like they were just to busy chatting and wasn't in the mood for patients, so out of desperation and exhaustion I just walked out. I was them phoned at 14:30 by Mediwell and aparantly they needed my email address (Which was provided with the forms I completed that morning) because the Dr. wants to send a script. How can you send a script if you have not diagnosed the patient? All I knew is it could be a virus like Rsv, Croep or Covid and treatments for all 3 differ... so again, how can you write a script if the patient is not diagnosed? Needless to say, I will not be returning to this practise. They don't care about being punctual, wasting your time or writing scripts without a proper diagnoses... and I'm sure they will charge my medical aid a fortune for this morning!
Helpful (0)
|Replies (0)MJ
Mariet J
1 reviews | Active since Nov 2023
2 Dec 2025, 04:10
Horrible service to attend with a sick child!
I had a horrible experience there yesterday, with a sick 3 year old while being 8 months pregnant. I booked an appointed with Dr. Geldenhuys at 10:00 and at 10:30 I have still not seen a doctor and other patients were pushed into his office before me. When I got up to leave, I was quickly ushered to a different doctor, Dr. Paulsen, which I did not request or make a booking with. I ended up leaving just after 11:00 with no diagnoses and a very sick and unhappy toddler. I tried to report to reception that I am now leaving since I cannot stay for over an hour with a sick child, as my bladder and back is already hurting, being pregnant and carrying a sick child from the nurses station and back to the Dr's office the whole time. No one looked up, tried to make eye contact or anything - it's like they were just to busy chatting and wasn't in the mood for patients, so out of desperation and exhaustion I just walked out. I was them phoned at 14:30 by Mediwell and aparantly they needed my email address (Which was provided with the forms I completed that morning) because the Dr. wants to send a script. How can you send a script if you have not diagnosed the patient? All I knew is it could be a virus like Rsv, Croep or Covid and treatments for all 3 differ... so again, how can you write a script if the patient is not diagnosed? Needless to say, I will not be returning to this practise. They don't care about being punctual, wasting your time or writing scripts without a proper diagnoses... and I'm sure they will charge my medical aid a fortune for this morning!
0
Replies (0)VP
Verona P
1 reviews | Active since Aug 2024
18 Nov 2025, 09:10
Unprofessional Conduct and Lack of Cost Transparency
I spent over four hours at this facility undergoing several tests—including ECG, blood work, and x-rays. While the tests were medically necessary, I was not informed of the costs beforehand. One test had to be repeated due to a nurse’s error, further extending my time there. While waiting for Dr. Paulsen—whose office is located at the front of the practice and doubles as the dentist’s reception—I was subjected to an extremely disruptive environment. Dr. Matseke Naka and her staff were loudly laughing, shouting, and talking with no regard for the sick patients present. When I politely addressed the noise, describing it as “irritating and unprofessional,” Dr. Naka responded by yelling at me. I offered a professional apology, which she accepted, but the overall conduct remained inappropriate and dismissive of patient dignity. I even suggested that if she believed I had been disrespectful, she could review the security footage, as there are cameras on the premises. To make matters worse, I received a bill exceeding R2000 only after the tests were completed and was told that there was nothing wrong with me. Dr. Paulsen could not supply the specialist’s name or appointment details. I eventually received a call from the specialist a week before the scheduled appointment to confirm the date, but I was unable to attend on 18 November due to prior commitments. This experience was deeply disappointing and reflects a lack of professionalism, empathy, and operational integrity—especially regarding cost transparency and patient respect.
Helpful (0)
|Replies (0)VP
Verona P
1 reviews | Active since Aug 2024
18 Nov 2025, 09:10
Unprofessional Conduct and Lack of Cost Transparency
I spent over four hours at this facility undergoing several tests—including ECG, blood work, and x-rays. While the tests were medically necessary, I was not informed of the costs beforehand. One test had to be repeated due to a nurse’s error, further extending my time there. While waiting for Dr. Paulsen—whose office is located at the front of the practice and doubles as the dentist’s reception—I was subjected to an extremely disruptive environment. Dr. Matseke Naka and her staff were loudly laughing, shouting, and talking with no regard for the sick patients present. When I politely addressed the noise, describing it as “irritating and unprofessional,” Dr. Naka responded by yelling at me. I offered a professional apology, which she accepted, but the overall conduct remained inappropriate and dismissive of patient dignity. I even suggested that if she believed I had been disrespectful, she could review the security footage, as there are cameras on the premises. To make matters worse, I received a bill exceeding R2000 only after the tests were completed and was told that there was nothing wrong with me. Dr. Paulsen could not supply the specialist’s name or appointment details. I eventually received a call from the specialist a week before the scheduled appointment to confirm the date, but I was unable to attend on 18 November due to prior commitments. This experience was deeply disappointing and reflects a lack of professionalism, empathy, and operational integrity—especially regarding cost transparency and patient respect.
0
Replies (0)