Mediwallet
Verified Business
|3|4 Reviews (last 12 months)|Responds in 42m
Mediwallet
Verified Business
|3
4 Reviews (last 12 months)
Responds in 42m
Performance(last 12 months):
Ranked In Financial Services
#178Reply Time
42mReplied to 100% of negative reviews
Reply time on negative reviews: 1h
Ranking
#178
in Financial Services
Reply Time
42m
Replied to 100% of negative reviews
Reply time on negative reviews: 1h
Review Distribution
3|4 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Mediwallet
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Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Jeanine D
1 reviews | Active since Aug 2023
27 Nov 2025, 15:29
Serious POPIA Breach — MediWallet Shared My Bank Statement on WhatsApp
I am extremely disappointed and honestly shocked by what happened today. A MediWallet representative pulled my bank statements from my online application and shared my personal bank statement in a WhatsApp chat without my consent. This is not a small mistake; this is a direct violation of my privacy and a breach of POPIA. My bank statement contains sensitive financial information. I never gave permission for it to be transmitted over WhatsApp, let alone dropped casually into a chat. This kind of behaviour is irresponsible and dangerous. I have screenshots of the entire conversation and I have already lodged a formal complaint with MediWallet. I am now escalating this matter to their compliance department and the Information Regulator as well. I expect: • An immediate investigation • A written apology • Confirmation that my data has been deleted • Assurance that this will not happen to any other customer This level of carelessness is unacceptable, and customers deserve far better protection of their private information.
Helpful (0)
|Replies (1)JD
Jeanine D
1 reviews | Active since Aug 2023
27 Nov 2025, 15:29
Serious POPIA Breach — MediWallet Shared My Bank Statement on WhatsApp
I am extremely disappointed and honestly shocked by what happened today. A MediWallet representative pulled my bank statements from my online application and shared my personal bank statement in a WhatsApp chat without my consent. This is not a small mistake; this is a direct violation of my privacy and a breach of POPIA. My bank statement contains sensitive financial information. I never gave permission for it to be transmitted over WhatsApp, let alone dropped casually into a chat. This kind of behaviour is irresponsible and dangerous. I have screenshots of the entire conversation and I have already lodged a formal complaint with MediWallet. I am now escalating this matter to their compliance department and the Information Regulator as well. I expect: • An immediate investigation • A written apology • Confirmation that my data has been deleted • Assurance that this will not happen to any other customer This level of carelessness is unacceptable, and customers deserve far better protection of their private information.
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Replies (1)IJ