Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mdalisu delivers a highly polarised customer experience. Many clients praise individual consultants by name for patience, friendliness, and successful debt review removal. However, a significant proportion of customers report severe communication breakdowns after payment, unauthorized debit orders continuing post-cancellation, and prolonged delays in delivering promised outcomes. The business scores well on frontline staff interactions but struggles considerably with responsiveness, billing accuracy, and process turnaround.
Top Strengths:
- •Customer Service & Professional Guidance: Customers frequently name specific consultants such as Siphelele Ndwalane, Sinethemba Mkhonza, and Andiswa Nene as patient, friendly, and professional. In-branch and aftercare service interactions receive consistently high praise.
Replied to 5% of negative reviews
Typically takes less than 51h 52m to reply
TrustIndex
8.3
Score
Ranking
#20
in Financial Services
Avg Reply
1749
Hours
NPS Score
12
Recommended: Likely
Replied to 5% of negative reviews
Typically takes less than 51h 52m to reply
Apr '25 - Mar '26
Recent reviews (854)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
I'm happy with service I got at Mdalisu today when I went for file update, the consultant that gave assistance is Miss
I'm happy with service I got at Mdalisu today when I went for file update, the consultant that gave assistance is Miss. Sinethemba mkhonza ubenesineke even laughed cz bengifike ngihluthukile.
1 reviews | Active since Jan 2020
I'm happy with service I got at Mdalisu today when I went for file update, the consultant that gave assistance is Miss
I'm happy with service I got at Mdalisu today when I went for file update, the consultant that gave assistance is Miss. Sinethemba mkhonza ubenesineke even laughed cz bengifike ngihluthukile.
1 reviews | Active since Jan 2020
I don't think this is true
Still disappointed of Mdalisu ,I was told NCR internet has been hacked.
1 reviews | Active since Jan 2020
I don't think this is true
Still disappointed of Mdalisu ,I was told NCR internet has been hacked.
1 reviews | Active since Jan 2020
Mdalisu BAD COMPANY 👎 😡😡😡
If there was 0 star i should give to Mdalisu they promised to take out my name from debts within 1 month then 12 December 2025 they debited R1000 which was wrong date of agreement I asked them to refund they didn't i kept quiet. Now on 12 March 2026 again they debited R500 I called them why they taking my money what they have done because I told them I'm not interested anymore with their service she didn't know what to say they even don't know why they taking my money. I requested a call record from Friday last week now it's Tuesday still no record guys i need my money now I'm tired of your nonsense 😑 😡
1 reviews | Active since Jan 2020
Mdalisu BAD COMPANY 👎 😡😡😡
If there was 0 star i should give to Mdalisu they promised to take out my name from debts within 1 month then 12 December 2025 they debited R1000 which was wrong date of agreement I asked them to refund they didn't i kept quiet. Now on 12 March 2026 again they debited R500 I called them why they taking my money what they have done because I told them I'm not interested anymore with their service she didn't know what to say they even don't know why they taking my money. I requested a call record from Friday last week now it's Tuesday still no record guys i need my money now I'm tired of your nonsense 😑 😡
1 reviews | Active since Jan 2020
Hy this Siyabonga Mbonani im a client of Mdalisu financial services, I'd like to thank them for removing me under debt review their work and dedication is one thing that stood out for me
Hy this Siyabonga Mbonani im a client of Mdalisu financial services, I'd like to thank them for removing me under debt review their work and dedication is one thing that stood out for me. I was talking to Siphelele Ndwalane from aftercare service.
1 reviews | Active since Jan 2020
Hy this Siyabonga Mbonani im a client of Mdalisu financial services, I'd like to thank them for removing me under debt review their work and dedication is one thing that stood out for me
Hy this Siyabonga Mbonani im a client of Mdalisu financial services, I'd like to thank them for removing me under debt review their work and dedication is one thing that stood out for me. I was talking to Siphelele Ndwalane from aftercare service.
1 reviews | Active since Jan 2020
Ngyabonga ngosizo lw...
Ngyabonga ngosizo lwakamdalisu,bekumnyama ngingazi nokuthy ngihlanganise ini nani kodwa ngokunyathela kwaMdalisu kwenze kwabancono izinto zami ngoba sengiyakwazi noku applyela izinto ngizithole okuyinto ebingenzeki phambilini😊ngbonge naku sisi Sinethemba Mkhonza ngokusinakekela
1 reviews | Active since Jan 2020
Ngyabonga ngosizo lw...
Ngyabonga ngosizo lwakamdalisu,bekumnyama ngingazi nokuthy ngihlanganise ini nani kodwa ngokunyathela kwaMdalisu kwenze kwabancono izinto zami ngoba sengiyakwazi noku applyela izinto ngizithole okuyinto ebingenzeki phambilini😊ngbonge naku sisi Sinethemba Mkhonza ngokusinakekela
1 reviews | Active since Jan 2020
I would like to thank Mdalisu for assisting me with my credit score and accounts as I was blocked before I joined them,I'm grateful 🙏 thanks Miss
I would like to thank Mdalisu for assisting me with my credit score and accounts as I was blocked before I joined them,I'm grateful 🙏 thanks Miss.Sinethemba Mkhonza for your great service
1 reviews | Active since Jan 2020
I would like to thank Mdalisu for assisting me with my credit score and accounts as I was blocked before I joined them,I'm grateful 🙏 thanks Miss
I would like to thank Mdalisu for assisting me with my credit score and accounts as I was blocked before I joined them,I'm grateful 🙏 thanks Miss.Sinethemba Mkhonza for your great service