JC
Jam Clothing
Claimed Business
JC
AI Review Summary
Based on recent customer reviews, Jam Clothing receives polarised feedback shaped largely by in-store service interactions and refund handling. Customers consistently mention frustration with lay-by processes, refund refusals, and inconsistent policies between branches and head office communications. A recurring theme is dissatisfaction with how damaged or defective goods are managed at the till. On the positive side, shoppers highlight friendly and helpful staff at certain branches, with particular appreciation expressed for compassion shown by store management during personal hardships, and admiration for the trendy clothing range offered.
Performance(last 12 months):
Trustindex Rating
2.9TrustIndex
2.9
Review Distribution
1.9|15 Reviews
Jul '25 - Jun '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 15:10
JAM SPRINGFIELD misleading operating hours
JAM SPRINGFIELD is closing at 17:00 while the operating hours on the website and on Display says 18:00...please update your website and outside display if hours has changed....I have been to this shop fr 3 times now and they are always closing at 5,the other day the chased the customers at 17:15. The time is 17:08 and I am outside the shop as I am typing this..the workers are chatting inside while the shop is closed. I have a picture that I took as well.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 15:10
JAM SPRINGFIELD misleading operating hours
JAM SPRINGFIELD is closing at 17:00 while the operating hours on the website and on Display says 18:00...please update your website and outside display if hours has changed....I have been to this shop fr 3 times now and they are always closing at 5,the other day the chased the customers at 17:15. The time is 17:08 and I am outside the shop as I am typing this..the workers are chatting inside while the shop is closed. I have a picture that I took as well.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 11:37
Laybye Cancellation
Don't make a laybye at this store. The one at Sam Ntuli mall, will point blank refuse to give your money back when you wish to cancel a laybye. First, they'll tell you that you have to WAIT for the laybye to expire because they can't cancel it themselves. When you return, they'll REFUSE to refund you!! The worst part is that they don't inform you when making the laybye.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 11:37
Laybye Cancellation
Don't make a laybye at this store. The one at Sam Ntuli mall, will point blank refuse to give your money back when you wish to cancel a laybye. First, they'll tell you that you have to WAIT for the laybye to expire because they can't cancel it themselves. When you return, they'll REFUSE to refund you!! The worst part is that they don't inform you when making the laybye.
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Anonymous
1 reviews | Active since Jan 2020
16 Dec 2025, 18:43
Damaged Lay-By Items and Refused Refund at JAM Festival Mall
On 15 December, I went to the JAM Clothing store at Festival Mall to complete and collect my lay-by after paying the full remaining balance. There were delays at first because the staff brought the wrong items, but I want to be clear that I have no issue with the staff themselves. My concern is with how the situation was handled. When my items were eventually brought to the counter, I could smell a strong stench from the bag, and it was wet. On opening it, I discovered that all the clothes had dyed into each other, with some items badly water-damaged and others stained by dye transfer. The clothes were clearly damaged and unwearable. What I don’t understand is why I was only told that my goods were damaged after I had already paid the full lay-by amount, and why I was refused a refund despite the items being damaged while in JAM’s care. Instead, I was forced to select alternative items to the value of my original purchase. The items I originally chose were no longer available or were in different sizes. The store was extremely busy, and I felt rushed into making replacements, which was uncomfortable and disappointing. I am highly dissatisfied, not because of the staff, but because of the lack of transparency and refusal to refund damaged goods. I would appreciate JAM Clothing explaining why this situation was handled in this manner and why I was refused a refund.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Dec 2025, 18:43
Damaged Lay-By Items and Refused Refund at JAM Festival Mall
On 15 December, I went to the JAM Clothing store at Festival Mall to complete and collect my lay-by after paying the full remaining balance. There were delays at first because the staff brought the wrong items, but I want to be clear that I have no issue with the staff themselves. My concern is with how the situation was handled. When my items were eventually brought to the counter, I could smell a strong stench from the bag, and it was wet. On opening it, I discovered that all the clothes had dyed into each other, with some items badly water-damaged and others stained by dye transfer. The clothes were clearly damaged and unwearable. What I don’t understand is why I was only told that my goods were damaged after I had already paid the full lay-by amount, and why I was refused a refund despite the items being damaged while in JAM’s care. Instead, I was forced to select alternative items to the value of my original purchase. The items I originally chose were no longer available or were in different sizes. The store was extremely busy, and I felt rushed into making replacements, which was uncomfortable and disappointing. I am highly dissatisfied, not because of the staff, but because of the lack of transparency and refusal to refund damaged goods. I would appreciate JAM Clothing explaining why this situation was handled in this manner and why I was refused a refund.
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2025, 09:48
BAD EXPERIENCE WITH WORKING AT JAM CLOTHING HORIZON
Back in 2016 I worked as an assistant at Jam Clothing Horizon Shopping Centre and wow, the treatment I got was horrible, the staff treated me like garbage and they have stinky attitudes that it affected my mental health, just a garbage shop full of garbage staff who don't know how to treat people well, they all suck.
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Anonymous
1 reviews | Active since Jan 2020
17 Nov 2025, 09:48
BAD EXPERIENCE WITH WORKING AT JAM CLOTHING HORIZON
Back in 2016 I worked as an assistant at Jam Clothing Horizon Shopping Centre and wow, the treatment I got was horrible, the staff treated me like garbage and they have stinky attitudes that it affected my mental health, just a garbage shop full of garbage staff who don't know how to treat people well, they all suck.
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