MB
McDonald's Brackenhurst
Unclaimed Business
MB
McDonald's Brackenhurst
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Trustindex Rating
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Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 18:17
Horrible management
I am shocked at the behavior and staff of this place.... The manager Khaya is rude and horrible the way he speaks to customers and his stuff.... The lady literally clicked her tongue at me for asking where's my donut and also she refused to assist me with something that wasn't in my packet... This branch has gone to **** really There's a new manager there and his so polite and knows how to assist customers his very polite not like these other people the owner honestly needs to check there staff
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 18:17
Horrible management
I am shocked at the behavior and staff of this place.... The manager Khaya is rude and horrible the way he speaks to customers and his stuff.... The lady literally clicked her tongue at me for asking where's my donut and also she refused to assist me with something that wasn't in my packet... This branch has gone to **** really There's a new manager there and his so polite and knows how to assist customers his very polite not like these other people the owner honestly needs to check there staff
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Anonymous
1 reviews | Active since Jan 2020
12 Dec 2025, 17:52
Tired of McDonald’s Brackenhurst wrong orders
I’m just sick and tired of McDonald’s Brackenhurst always giving the wrong order and rob me.. this is happening for the 3rd time.. if they don’t give you the wrong burger they rob you nuggets ai 🚮
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Anonymous
1 reviews | Active since Jan 2020
12 Dec 2025, 17:52
Tired of McDonald’s Brackenhurst wrong orders
I’m just sick and tired of McDonald’s Brackenhurst always giving the wrong order and rob me.. this is happening for the 3rd time.. if they don’t give you the wrong burger they rob you nuggets ai 🚮
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 13:21
MCD Brakenhurst Rude CS Agent
I spoke to a rude girl by the name of “Serena” I was asking me to help me with communicating with one of the uber drivers who did not deliver my food. She kept on shouting at me over the phone without listening to a work I had to say. She was totally unprofessional and I’ve never experienced a customer service agent that is so rude and unprofessional. Literally screaming at a customer over the phone, a customer is frantically asking for help. Absolutely appalling!!!
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Anonymous
1 reviews | Active since Jan 2020
28 Nov 2025, 13:21
MCD Brakenhurst Rude CS Agent
I spoke to a rude girl by the name of “Serena” I was asking me to help me with communicating with one of the uber drivers who did not deliver my food. She kept on shouting at me over the phone without listening to a work I had to say. She was totally unprofessional and I’ve never experienced a customer service agent that is so rude and unprofessional. Literally screaming at a customer over the phone, a customer is frantically asking for help. Absolutely appalling!!!
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Anonymous
1 reviews | Active since Jan 2020
13 Dec 2024, 22:17
Extremely Disappointing Experience at McDonald’s Brackenhurst
I recently visited the McDonald's location in Brackenhurst, and unfortunately, my experience was extremely disappointing. My family and I decided to use the drive-thru service, but what should have been a quick and convenient experience turned into a frustrating ordeal. We waited in the drive-thru line for over an hour, which was already unacceptable. However, what made it even more infuriating was that the staff allowed people who arrived after us to walk through the drive-thru and collect their orders before us. When we politely brought this to the attention of the staff, we were met with a dismissive attitude and a rude comment telling us to "walk if we wanted to" as well. The lack of respect and poor customer service displayed by the staff was appalling. As a customer, it's disheartening to be treated this way, especially when all we wanted was a quick and convenient meal. Needless to say, I will not be returning to this location again. The poor service and lack of respect for customers have left a bad taste in my mouth. I hope that the management takes steps to address these issues and provide better training to their staff. Until then, I would advise others to think twice before visiting this location.
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Anonymous
1 reviews | Active since Jan 2020
13 Dec 2024, 22:17
Extremely Disappointing Experience at McDonald’s Brackenhurst
I recently visited the McDonald's location in Brackenhurst, and unfortunately, my experience was extremely disappointing. My family and I decided to use the drive-thru service, but what should have been a quick and convenient experience turned into a frustrating ordeal. We waited in the drive-thru line for over an hour, which was already unacceptable. However, what made it even more infuriating was that the staff allowed people who arrived after us to walk through the drive-thru and collect their orders before us. When we politely brought this to the attention of the staff, we were met with a dismissive attitude and a rude comment telling us to "walk if we wanted to" as well. The lack of respect and poor customer service displayed by the staff was appalling. As a customer, it's disheartening to be treated this way, especially when all we wanted was a quick and convenient meal. Needless to say, I will not be returning to this location again. The poor service and lack of respect for customers have left a bad taste in my mouth. I hope that the management takes steps to address these issues and provide better training to their staff. Until then, I would advise others to think twice before visiting this location.
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